Daniel Shepherd
Assistant manager
Reno,NV
Summary
20 plus years retail experience
15 + years Management Training
Stocking
Team Leader
Back Room
Truck Crew Lead
Forklift certified 20 years
Small equipment operations
Fast Decision making
Overview
24
24
years of professional experience
1
1
Certification
Work History
Overnight Support Manager
Walmart
07.2001 - Current
- Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
- Trained new employees and provided positive reinforcement when evaluating completed work.
- Worked with support manager to determine overnight operations effectiveness in meeting overall group objectives.
- Supervised promotional activities that were designed to drive sales and generate excitement.
- Managed scheduling, workload assignments and coverage for night staff.
- Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
- Placed orders for new merchandise when inventory levels were running low.
- Oversaw internal support processes, compiling reports to track overnight worker efficiency.
- Processed and reviewed departmental reports to maintain compliance with nightly performance initiatives.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
FC3
United States Navy
08.1999 - 12.2001
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
South Valley High School
Ukiah, CANo Degree - Technology Education
United States Navy
C School For Fire Control Men TechnicianNo Degree - A School Technology
United States Navy
Great Lakes, ILAssociate of Arts - Computer And Information Sciences
Heald Business College
Walnut Creek, CASkills
- Improvement Plans
- Selling Techniques
- POS Inventory System Operation
- Staff Management
- Inventory Shrink Reduction
- Stock Replenishment
- Customer Needs Assessments
- Financial Reports
- Verbal and Written Communication
- Persuasive Negotiations
- Compliance Requirements
- Professional Networking
- Customer Assistance
- Quality Assurance
- Strategic Decision-Making
- Cleaning and Store Maintenance
- Team Development
- Project Management
- Quality Control
- Schedule Coordination
- Technical Support
- Special Assignments
- Customer Interaction
- Loss Prevention Goals Monitoring
- Performance Goals
- Customer Service Expertise
- Merchandise Stocking Oversight
- Corrective Actions
- Processing Overstock
- Team Support
- Coaching and Training
- Professional Relationships
- Employee Performance Reviews
- Windows Server 2003
- Store Layouts
- Industry Standards
- OSHA Standards
- Stress Tolerance
- Hazard Monitoring and Management
Certification
Forklift Operations
- Forklift, walmart - 20 years
Timeline
Overnight Support Manager
Walmart
07.2001 - Current
FC3
United States Navy
08.1999 - 12.2001
High School Diploma -
South Valley High School
No Degree - Technology Education
United States Navy
No Degree - A School Technology
United States Navy
Associate of Arts - Computer And Information Sciences
Heald Business College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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