Summary
Overview
Work History
Education
Skills
Delivered service and support to each Customer Paving way for future business opportunities.
Timeline
Generic

Daniel Shinbachew

San Francisco,CA

Summary

Dynamic customer service professional with extensive experience at UCSF, adept at conflict resolution and complaint handling. Proven track record of enhancing customer loyalty through empathetic communication and effective problem resolution. Skilled in payment processing and active listening, consistently fostering positive client relations and improving service processes.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

UCSF
08.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Cashier

SFO International Airport
09.2007 - 01.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Customer Service, Ambassador, Cashier

PCI.
01.2000 - 09.2007
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

Associate of Science - Marketing

CCSF
CCS, 50Frida Way San Francisco CA 94112
08-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Conflict resolution
  • Payment processing
  • Client relations
  • Computer proficiency
  • Relationship building
  • Problem resolution

Delivered service and support to each Customer Paving way for future business opportunities.

It was a pleasure to work for City  and County of San Francisco at SFO Int. Airport Customer Service. It also, a great Learning experience. I really gained a lot of Customer Service skillswhile working at SFO.  there was a good benefits and plenty of Over time. 

    In General, It was great to work in an invaroment where I can meet people from around the World. Its an  opportunity to learn a lot from other cultures. I am also, fortunate to work with a group of diversity people whom we all consider to be a family. 

      I love my customer service and Ambassador, outdoor, Job  and I have to say that I am very good at what I do and that pretty much everyone think    the same. 

Timeline

Customer Service Representative

UCSF
08.2024 - 09.2024

Customer Service Cashier

SFO International Airport
09.2007 - 01.2020

Customer Service, Ambassador, Cashier

PCI.
01.2000 - 09.2007

Associate of Science - Marketing

CCSF
Daniel Shinbachew