Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniel Shurman

Norwich

Summary

High-energy restaurant management professional who offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. I am also possess exceptional social skills, communication abilities and a customer service background. Dedicated to following health and safety guidelines as well as handling money properly. Pursues every opportunity to support team members and proactively address issues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Buffalo Wild Wings
03.2023 - Current
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Streamlined ordering process, minimizing errors and increasing kitchen productivity.

Assistant General Manager

Buffalo Wild Wings
03.2019 - 03.2023
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Server

TGI Fridays
11.2013 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Centereach High School
Centereach

Skills

  • Multitasking and organization
  • Customer service
  • Food safety
  • Inventory management
  • Inventory control
  • Problem-solving
  • Ordering supplies
  • Order accuracy
  • Inventory coordination
  • Goal setting
  • Cost control
  • High volume dining
  • Quick Learner

Certification

ServSafe: Food Protection Manager Certification - January, 2022 - January, 2027

SSA Primary Certificate Course - February, 2025 - February, 2028


Timeline

Kitchen Manager

Buffalo Wild Wings
03.2023 - Current

Assistant General Manager

Buffalo Wild Wings
03.2019 - 03.2023

Server

TGI Fridays
11.2013 - 11.2018

High School Diploma -

Centereach High School

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Daniel Shurman