Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Daniel Shuster

Port Orange

Summary

Adept at fostering positive environments and enhancing guest experiences, I excelled in roles at Universal NBC and Walt Disney World Resort, demonstrating compliance safety monitoring and effective team collaboration. My proactive approach led to significant improvements in service quality and safety protocols, leveraging detail-oriented analysis and supportive interactions to exceed guest satisfaction goals.

Detail-oriented individual with exceptional communication and project management skills.

Overview

8
8
years of professional experience

Work History

Dreamworks Land

Unviersal NBC
03.2024 - Current
  • Fostered a welcoming atmosphere with friendly interactions and attentive service.
  • Delivered exceptional service by greeting guests and providing assistance as needed.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Utilized strong interpersonal skills to establish rapport with guests.

Hogwarts Express

Universal NBC
02.2023 - 03.2024
  • Cross trained staff on duties for multiple positions.
  • Reduced safety incidents by consistently emphasizing the importance of adherence to safety protocols during training sessions.
  • Fostered a positive work environment by promoting open communication, teamwork, and constructive feedback among attraction staff.
  • Conducted pre-opening and closing tasks and inspections.
  • Informed staff of admission policies and ride safety standards.
  • Improved guest satisfaction by effectively training attraction team members on safety, customer service, and operational procedures.
  • Supported management''s goals for continuous improvement by proactively identifying areas of opportunity within attraction operations and recommending solutions based on best practices.
  • Demonstrated restocking, maintenance and guest issue resolution through on-job training sessions.

Magic Kingdom Mainstreet Ops.

Walt Disney World Resort
02.2017 - 08.2020
  • Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
  • Maintained Guest flow and float movement while ensuring guest safety at all times.
  • Ensured the safety of Performers and furred characters throughout parade route while keeping in communication with relevant Cast Members and entertainment captains
  • Executed Meet and greets with Furred characters in a safe and exemplary manner with guests and entertainment.
  • Maintained Guest access from parade routes throughout the day during and after float movement.
  • communication with team captains and cast members were always maintained to efficiently move entertainment in a timely manner .


Education

High School Diploma -

Glenbrook South
Glenview, IL
06-2013

Skills

  • Compliance Safety Monitoring
  • Skilled at Prioritizing Competing Responsibilities
  • Detail-Oriented Analysis
  • Flexible Team Player
  • Accountable Team Member
  • Strategic Troubleshooting
  • Customer Engagement
  • Supportive Interactions
  • Effective Team Collaboration

Interests

Although I don't make my own costumes , I do a lot of cosplay

I have experience in theatre as well dressing characters

I am extremely creative and am always willing to learn new skills I love a challenge I work with miniature models and am extremely meticulous and have an eye for detail I go to conventions and i understand performance deadlines and when things need to be addressed in a timely manner I have experience in spot cleaning costumes as well as maintaining sensitive and expensive props

Timeline

Dreamworks Land

Unviersal NBC
03.2024 - Current

Hogwarts Express

Universal NBC
02.2023 - 03.2024

Magic Kingdom Mainstreet Ops.

Walt Disney World Resort
02.2017 - 08.2020

High School Diploma -

Glenbrook South

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Daniel Shuster