Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Daniel Sierra

Bogotá, Colombia

Summary

Daniel Felipe Sierra Sánchez is a Business Administrator graduated from Pontificia Universidad Javeriana, bilingual (Spanish - English) with basic knowledge of French. He currently works as an Account Manager and Customer Growth at Infobip, a leading technology and telecommunications company. Throughout his career, he has managed and strengthened relationships with B2B clients, driving the adoption of cloud solutions such as SaaS and CPaaS.

His approach is based on customer centricity, working to provide exceptional experiences in both UX and CX and ensuring customer satisfaction. He applies his ability to identify opportunities, implement upselling and cross-selling strategies, and build strong and lasting business relationships.

Daniel stands out as a transformational leader, committed to work teams and focused on planning and executing projects based on market and customer evaluation. His ability to identify key needs contributes to generating long-term business relationships and sustained satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Growth Associate

Infobip
04.2024 - Current

Account Manager - Central America and Partner First Territories | Infobip

As part of the Mid-market team and regional sales structure for Latin America, I specialize in managing clients in segments D, C, and B across Central America, Uruguay, Bolivia, and Ecuador. At Infobip, a leading cloud-based technology solutions company (SaaS and CPaaS), my role focuses on positioning our solutions to both prospective clients and over 50 existing customers. I also concentrate on building relationships with globally significant partners to support Infobip’s expansion strategy. Additionally, I ensure efficient management through Salesforce, promoting customer satisfaction and fostering strong, long-term business relationships.

Key Responsibilities:

  • Pipeline Management: Generate opportunities, track and control the sales pipeline through Salesforce and other tools.
  • Achieve Monthly Sales Targets: Implement upselling and cross-selling strategies to meet and exceed revenue goals.
  • Client Relationship Management: Build and strengthen relationships with clients, promoting retention and loyalty.
  • Strategic Account Planning: Develop strategies to ensure client success and manage accounts effectively.
  • Meet Sales Objectives: Secure new deals and execute regional strategies in line with company goals.
  • Revenue & Profitability Growth: Drive revenue, gross profit, and profitability improvements, meeting commercial targets for the Central America and Partner First portfolio.

My focus is on ensuring the best customer experience and contributing to the growth of client businesses through Infobip’s solutions.

Mid-Market Intern

Infobip
07.2023 - 04.2024

Account Manager - South Latam | Infobip
As part of the Mid-market team and regional sales structure for Latin America, I specialize in managing clients in segments D, C, and B across Argentina, Chile, Uruguay, Paraguay, and Bolivia. At Infobip, a leading cloud-based technology solutions company (SaaS and CPaaS), my role focuses on positioning our solutions to both prospective clients and over 100 existing customers, ensuring efficient management through Salesforce, promoting customer satisfaction, and building strong, long-term business relationships.


Key Responsibilities:

  • Pipeline Management: Generate opportunities, monitor and control sales activities through Salesforce and other tools.
  • Achieve Monthly Sales Targets: Implement upselling and cross-selling strategies to drive revenue growth.
  • Client Relationship Management: Establish and strengthen relationships with clients, promoting retention and loyalty.
  • Strategic Account Planning: Develop account management strategies to ensure client success.
  • Meet Sales Objectives: Secure new deals and execute defined strategies across the region.
  • Revenue & Profitability Growth: Enhance revenue, gross profit, and margin levels, meeting commercial goals for the South Latam portfolio.


My focus is on delivering the best customer experience and contributing to the growth of client businesses through Infobip's solutions.

Education

BBA - Bachelor of Business Administration

Pontificia Universidad Javeriana
Bogotá, Colombia
09.2024

Skills

  • Customer Service
  • Time Management

  • Attention to Detail
  • Computer Skills

Languages

Spanish
Native or Bilingual
English
Professional Working
French
Elementary

Certification

  • Salesforce 101: Introduction to Salesforce - Udemy, 2023, July.
  • Project Management Fundamentals: Run projects effectively - Udemy, 2023, July.
  • Managing Change: Learn to thrive through change - Udemy, 2023, July.
  • Emotional Intelligence Training: EI in the Workplace - Udemy, 2023, July.

Timeline

Customer Growth Associate

Infobip
04.2024 - Current

Mid-Market Intern

Infobip
07.2023 - 04.2024

BBA - Bachelor of Business Administration

Pontificia Universidad Javeriana
Daniel Sierra