Daniel Silva
Killeen,TX
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
JC Platinum LLC
06.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Unit Armorer
Army
03.2019 - 06.2020
- Maintained open lines of communication with chain of command regarding status updates or issues affecting armory operations, promoting transparency at all times.
- Enhanced operational efficiency by performing routine inspections and maintenance on assigned weapons systems.
- Achieved safety compliance by conducting regular safety briefings and enforcing strict adherence to regulations.
- Improved unit readiness by maintaining accurate inventory and securing sensitive items for the armory.
- Mentored junior personnel on armory management responsibilities, fostering a positive learning environment and strengthening team cohesion.
- Handled daily, weekly, and monthly repair and supply orders for equipment and materiel worth over $1M.
- Managed $1M worth of Weapons gear and equipment with zero losses.
Team Leader
Army
03.2018 - 06.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Combat Engineer (12B)
Army
03.2015 - 06.2020
- Participated in joint training exercises with foreign military forces, fostering international relationships and collaboration.
- Ensured the safe disposal of hazardous materials by following strict guidelines and procedures.
- Implemented quality control measures throughout all engineering projects as per standard operating procedures.
- Assisted in emergency response efforts during natural disasters, providing critical aid to affected communities.
- Developed tactical strategies based on terrain analysis to optimize mission success rates and minimize risks.
- Trained new recruits on proper equipment usage and safety protocols, increasing overall unit proficiency.
- Enhanced team efficiency by streamlining communication and coordination in high-pressure situations.
- Led demolition projects with precision and accuracy, ensuring successful completion within deadlines.
Digital Training Management System
Army
03.2016 - 03.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Store Team Member
Food 4 Less Supermarket
07.2014 - 12.2015
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
Construction Laborer
J Moraga Construction
06.2013 - 07.2014
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
No Degree - Army Leadership
Basic Leaders Course
Fort Hood, TX03.2018
High School Diploma -
Merced High School
205 W Olive Ave, Merced, CA 9534806.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Management
Timeline
Operations Manager
JC Platinum LLC
06.2020 - Current
Unit Armorer
Army
03.2019 - 06.2020
Team Leader
Army
03.2018 - 06.2020
Digital Training Management System
Army
03.2016 - 03.2018
Combat Engineer (12B)
Army
03.2015 - 06.2020
Store Team Member
Food 4 Less Supermarket
07.2014 - 12.2015
Construction Laborer
J Moraga Construction
06.2013 - 07.2014
No Degree - Army Leadership
Basic Leaders Course
High School Diploma -
Merced High School
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