Daniel Simkins
Wildomar,CA
Summary
Proven leader in the automotive industry, adept at driving customer satisfaction and team productivity in any setting. Skilled in schedule coordination and automotive service knowledge, I excel in fostering client relationships and upselling services, significantly enhancing revenue growth. My approach combines strong organization with effective problem resolution, ensuring operational excellence and repeat business.
Overview
13
13
years of professional experience
Work History
Service Writer
Big O Tires
09.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Budtender
Stiiizy
09.2021 - 05.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
Service Manager
Big O Tires
09.2019 - 08.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Improved customer satisfaction by implementing streamlined service processes.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
General Manager
Sculley's Automotive
08.2017 - 09.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Troy's Tire And Automotive
12.2015 - 07.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Service Manager
Big O Tires
10.2014 - 11.2015
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Tire Technician
Big O Tires
10.2013 - 10.2014
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Inspected and maintained equipment to limit operational disruptions.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
General Manager
SkyHigh Party Zone
11.2012 - 10.2013
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Party Host
SkyHigh Party Zone
05.2011 - 11.2012
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.
- Established rapport with guests of all ages through engaging interactions and genuine interest in their enjoyment of the event.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA05.2013
Skills
- Cost Estimates
- Technical knowledge
- Invoice Verification
- Automotive industry experience
- Strong Organization
- Processing warranties
- Communicating with clients
- Product and service knowledge
- Appointment Scheduling
- Teamwork and Collaboration
- Customer Relations
- Store maintenance
- Computer Skills
- Data Management
- Sales expertise
- Professional telephone demeanor
- Relationship Building
- Service standard compliance
- Product Recommendations
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Problem Resolution
- Money handling abilities
- Sales and Upselling
- Customer Service
Timeline
Service Writer
Big O Tires
09.2023 - Current
Budtender
Stiiizy
09.2021 - 05.2023
Service Manager
Big O Tires
09.2019 - 08.2021
General Manager
Sculley's Automotive
08.2017 - 09.2019
General Manager
Troy's Tire And Automotive
12.2015 - 07.2017
Service Manager
Big O Tires
10.2014 - 11.2015
Tire Technician
Big O Tires
10.2013 - 10.2014
General Manager
SkyHigh Party Zone
11.2012 - 10.2013
Party Host
SkyHigh Party Zone
05.2011 - 11.2012
High School Diploma -
Vista Murrieta High School
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