Daniel Simonyan
Sacramento,California
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Care Coordinator
Renewal By Andersen Window Replacement
08.2023 - Current
- Took Escalated Calls / Logged call information and solutions provided into internal database.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Earned reputation for exceeding service standard goals.
- Exceeded monthly survey total goals .
- Trained new employees on best practices and customer care procedures.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Managed Calender and Schedules as well as book appointments for new projects .
- Took ownership of customers issues to follow problems through to resolution.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Service Administrator
Renewal By Andersen Window Replacement
02.2023 - 08.2023
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Developed and maintained comprehensive databases of service history, facilitating easy access to relevant information for faster problem resolution and informed decision making.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Monitored service performance metrics, identifying areas for improvement and recommending solutions.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Escrow Assistant
Fidelity National Title
01.2021 - 11.2022
- Return executed loan packages to the lender for review and approval in accordance with lender instructions
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Making sure all tasks are done on schedule and meets lender requirements.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Customer Service Representative
Maximus Maximus
05.2019 - 10.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Trained new personnel regarding company operations, policies and services.
- Tracked customer service cases and updated service software with customer information.
- Developed and updated databases to handle customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensure customer satisfaction and provide professional customer support.
Education
Diploma -
Cordova Highschool
Skills
- Issue and Complaint Resolution
- Relationship Building
- Product Knowledge
- Quality Control
- Punctual & Reliable
- Schedule Management
- Cross-Functional Collaboration
- Proficient in Microsoft Office Programs
- Escalation management
- LiveChat Messaging
- Calm and Professional Under Pressure
- Fluent In Armenian
Timeline
Customer Care Coordinator
Renewal By Andersen Window Replacement
08.2023 - Current
Service Administrator
Renewal By Andersen Window Replacement
02.2023 - 08.2023
Escrow Assistant
Fidelity National Title
01.2021 - 11.2022
Customer Service Representative
Maximus Maximus
05.2019 - 10.2020
Diploma -
Cordova Highschool