Daniel Simpson

• Managed relationships with seven enterprise accounts generating $25M+ annually.
• Drove customer retention, resolved issues, and increased product utilization.
• Partnered cross-functionally to optimize final-mile delivery, expand accounts, and achieve revenue growth through upselling, training, and strategic customer insights.
• Acted as the primary customer advocate, resolving issues and enhancing customer satisfaction.
• Increased product utilization by aligning Dispatch solutions with customer business objectives.
• Partnered with Sales Account Managers to expand customer locations, users, and order volume.
• Provided strategic insights on final-mile delivery needs, influencing product development.
• Led customer training and communication efforts to improve engagement and platform efficiency.
• Collaborated cross-functionally with Finance, Product, Engineering, and Data Science to deliver tailored solutions.
• Identified upsell and cross-sell opportunities to drive revenue expansion.
• Developed and executed customer success strategies that increased order activity and revenue.
• Streamlined internal processes for faster issue resolution, improving response times and customer experience.
• Acted as a liaison between customers and internal teams to ensure product enhancements met client needs.
• Maintained an average 95% SLA across managed accounts, ensuring consistent service excellence.
• Utilized CRM systems, Slack, Google Suite, and Intercom for seamless customer communication and service delivery.
• Worked closely with customers and their end customers to resolve damage claims, ensuring timely and satisfactory resolutions to maintain strong relationships and uphold customer satisfaction.

• Generated leads, cultivated client relationships, and closed sales for residential properties.
• Provided expert market advice, negotiated offers, and guided clients through the buying, selling, and renting process.
• Consistently met sales targets while ensuring a positive customer experience.
• Generated and qualified leads, expanding the client base and driving new sales opportunities.
• Conducted property showings and provided expert advice on market conditions, pricing, and neighborhood trends.
• Negotiated and closed sales deals, ensuring favorable terms for clients while meeting sales targets.
• Managed listings, prepared property descriptions, and coordinated marketing efforts to attract potential buyers.
• Guided clients through the entire transaction process, from initial consultation to closing, ensuring a smooth experience.
• Provided exceptional customer service by addressing client concerns promptly and delivering tailored solutions.
• Maintained accurate and detailed records of transactions, offers, and client communications for reporting and follow-up.

Directed the acquisition of investment properties for a high volume real estate investment firm. Negotiated purchase agreements, built relationships with property owners and agents, and managed transactions from lead generation through closing. Collaborated with investors and internal teams to maximize deal flow and profitability.

• Sourced, analyzed, and acquired off market and on market properties for residential investment and wholesale opportunities.
• Negotiated purchase contracts with sellers, demonstrating strong persuasion, problem solving, and creative deal structuring.
• Managed a high pipeline of leads, using CRM tools to track opportunities and maintain consistent follow up.
• Collaborated with other real estate agents, investors, and title companies to ensure smooth closing processes.
• Conducted property valuations using comps, ARV (After Repair Value), and market analysis to assess investment potential.
• Trained and guided junior acquisition reps on negotiation strategies and sales techniques.
• Achieved/exceeded monthly acquisition goals, contributing to firm revenue growth.

• Coordinated freight movement between Amazon facilities, third-party vendors, and trucking carriers.
• Managed routing, compliance with DOT regulations, and operational issues.
• Led transportation projects to optimize efficiency, reduce costs, and improve shipment tracking, while handling international and cross-border logistics.
• Coordinated freight movement between Amazon facilities, vendors, and carriers to ensure timely delivery and resolve issues.
• Managed routing and scheduling, ensuring adherence to ETAs, load times, and DOT regulations for drivers.
• Identified and assigned empty trailers to drivers, tracked shipments, and made adjustments as necessary.
• Collaborated with third-party vendors to schedule inbound loads for Amazon fulfillment centers.
• Prepared daily reports, documented conversations, and handled investigations to resolve operational issues.
• Led transportation projects to enhance logistics operations, improve tracking, and reduce costs.
• Optimized load board usage, negotiated rates, and managed freight assignments, including air cargo and cross-border transportation.
• Managed vendor relationships and negotiated contracts to secure favorable rates and terms for transportation services.
• Trained team members on transportation systems, project management best practices, and logistics workflows.
• Managed international and cross-border transportation for shipments to Canada, Mexico, and Brazil.
• Oversaw maintenance and recovery of trailers and provided support during accidents and other disruptions.
• Played a key role in air cargo operations, including planning itineraries and assigning freight to cargo planes.
• Coordinated freight transfers to USPS for last-mile delivery, ensuring seamless operations and on-time delivery.

• Led a team of 50 hourly unionized employees, managing bus and subway operations for NYC Transit serving 5M+ daily riders.
• Oversaw dispatch, staff performance, scheduling, and coordination with city departments, while supporting emergency responses and contributing to high-profile transit projects.
• Coordinated and collaborated with NYC public departments such as DOT, Sanitation, Police, and Emergency Services.
• Responded to and tracked customer and departmental complaints via CRM systems and social media (Twitter, Slack).
• Conducted fieldwork and site visits, monitoring ridership, cleanliness, signage, customer announcements, and emergency procedures.
• Led dispatch for buses and subway trains during service changes, shuttle operations, and emergencies.
• Assisted in planning shuttle bus routes when subway service was disrupted and monitored road conditions and schedule adherence.
• Prepared detailed reports on department performance, staff assignments, schedules, and vehicle usage using Microsoft Word and Excel.
• Played a key role in high-profile projects, including the Staten Island Express bus system overhaul, Fulton Center and the 2nd Avenue Subway.
• Worked in a 24/7 operation, adapting to irregular hours for weather emergencies and special events.
• Managed high-volume communication via radios, cell phones, emails, and messages, ensuring quick resolutions and effective coordination.
• Supported and mentored four lower-level managers, guiding them through daily operations and decision-making.
• Provided leadership during high-volume service periods, coordinating with various departments to handle large crowds and complex operational needs.
• Developed contingency plans for service disruptions, ensuring swift action and minimal customer inconvenience during unforeseen events.

• Provided customer service and support for NYC Subway and Bus systems, collecting data on crime, ridership, and accessibility.
• Operated company vehicles, conducted site visits, ensured safety compliance, and supported special events, adapting to various environments and weather conditions.
• Operated and maintained company vehicles, ensuring readiness for daily job duties.
• Posted signage and executed tasks to enhance passenger experience and promote a safe transit environment.
• Conducted site visits to bus depots, train yards, and other transit properties to assess regulatory compliance.
• Utilized radio communication to provide support during emergencies and assist in daily operations.
• Supported special events such as baseball games, concerts, marathons, and parades, managing increased ridership.
• Ensured safety compliance and provided assistance to passengers during high-traffic and special event periods.

• Managed several short-term rental properties, overseeing operations, maintenance, and guest experiences.
• Led a team of housekeepers and maintenance staff, provided concierge services, handled check-ins/check-outs, and contributed to the launch of a full-service hotel.
• Conducted on-site guest check-ins, providing tours, keys, and local area information.
• Served as the primary point of contact for guests, offering concierge services, coordinating transportation, and booking local activities.
• Managed guest check-outs, processed payments, and handled financial transactions efficiently.
• Played a key role in the successful launch of a full-service hotel as part of the company's expansion.
• Assisted in maintaining property cleanliness, upkeep, and maintenance standards for guest comfort.