Daniel Singleterry
customer service rep
Little River,SC
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Quality-driven warehouse associate offering strong background providing proper management and placement of products. Accustomed to heavy lifting, stooping, bending and climbing ladders to facilitate storage and presentation of products across diverse platforms. Skilled in use of RFID technology and forklifts.
Overview
36
36
years of professional experience
Work History
Amazon Associate
Amazon
08.2020 - 08.2023
- Worked in inbound, outbound, ISS research departments at the Amazon Fulfillment Warehouse in Dallas,TX
- Inbound duties included scanning, stowing merchandise into storage bins through automated system.
- Outbound duties included packaging, shipping and loading.
- ISS research duties included processing tickets on returns, researching items for damages, catalog discrepancies, weighing, measuring, photographing, repackaging, and resolving customer issues all completed through automated systems.
Delivery Driver
Jasons Deli
03.2005 - 08.2020
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
- Updated routes based on weather and road conditions .
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Managed customer service issues.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Tracked delivery information, mileage and fuel use while on shift.
- Completed all necessary paperwork using neat and legible handwriting.
- Interacted with customers to determine needs and opportunities for additional sales.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Submitted receipts and money received from deliveries at end of each shift.
Courier
Fedex Express
12.2004 - 06.2016
- Picked up packages and made deliveries promptly.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Built and maintained professional relationships with customers.
- Drove safely at all times to avoid accidents and harm.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Tracked delivery information, mileage and fuel use while on shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed all company policies and procedures during shift.
- Reported customer questions, issues and complaints to management.
- Maintained clean and orderly appearance while on shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
Freight Handler
Fedex Freight
08.2004 - 12.2004
- Loaded and unloaded trucks.
- Attached labels to finalized products before shipment.
- Rigged trucks and secured cargo.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unloaded and loaded various freight using dolly and fork lift.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Locksmith Technician
Pop A Lock
12.2002 - 06.2004
- Used devices to open door locks without keys.
- Skilled in procedures for car door unlocking, lock pick (home/office), key extracting.
- Provided roadside assistance for various car club members with on call 24 hour service.
Consignment Representative
Theriaults
12.2001 - 12.2002
- Maintained excellent attendance record, consistently arriving to work on time.
- Transported valuable antique dolls throughout the country; meeting with clients and writing up collections on consignment.
- Loaded and unloaded trucks; set up and work auctions; file company expense reports; stock and manage warehouse; use of forklift,pallet jack and hand trucks; process and ship orders through computerized system; assist with inventory and catalog mailing.
Numismatist
Annapolis Treasure Co.
05.1990 - 12.2001
- Maintained excellent attendance record, consistently arriving to work on time.
- Oversee mail order procedures which include packaging, labeling, recording and delivery through usps, fedex, and ups services.
- Responsible for customer service, buying and selling rare coins, working with coin dealers throughout the Washington/Baltimore Metropolitan area.
Accounting Technician
Defense Nuclear Agency
12.1988 - 10.1989
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Input financial data and produced reports using enable software including balancing records and updating general ledger accounts; secret clearance obtained.
Duplicating/Equipment Operator
Defense Logistics Agency
06.1987 - 12.1988
- Trained in diverse pieces of equipment and useful attachments to handle any team need.
- Operated special machines for duplicating, copying and storing of government documents through microfiche and microfilm. secret clearance obtained.
Education
Associate of Arts - Business Administration
Florida College
Tampa, FL03.1984
High School Diploma -
West Springfield High School
Springfield, VA05.1982
Skills
- Familiarity with DOT regulations
- Freight expertise
- Map reading and navigation skills
- Logistics knowledge
- Data Entry
- Order picking and processing
- Assembly and production
- Labeling and boxing
- Warehouse management systems
- Purchase order verification
- Lifting and sorting
Timeline
Amazon Associate
Amazon
08.2020 - 08.2023
Delivery Driver
Jasons Deli
03.2005 - 08.2020
Courier
Fedex Express
12.2004 - 06.2016
Freight Handler
Fedex Freight
08.2004 - 12.2004
Locksmith Technician
Pop A Lock
12.2002 - 06.2004
Consignment Representative
Theriaults
12.2001 - 12.2002
Numismatist
Annapolis Treasure Co.
05.1990 - 12.2001
Accounting Technician
Defense Nuclear Agency
12.1988 - 10.1989
Duplicating/Equipment Operator
Defense Logistics Agency
06.1987 - 12.1988
Associate of Arts - Business Administration
Florida College
High School Diploma -
West Springfield High School