Daniel Smeilley

* Handled high-volume inbound customer calls professionally and efficiently, addressing inquiries related to accounts, billing, and service setup.

* Assisted customers with new account creation, service activations, upgrades, and troubleshooting to ensure a smooth onboarding experience.

* Documented all customer interactions thoroughly using CRM/ticketing systems to ensure proper follow-up and service continuity.

* Collaborated with other departments to ensure fast resolution of technical or billing issues while keeping the customer informed.

* Followed detailed company procedures to resolve customer concerns while maintaining a high level of accuracy and compliance.

* Met and exceeded quality assurance (QA) benchmarks, call handling time, and customer satisfaction scores on a consistent basis.

* Assisted customers with basic troubleshooting of electronics and technology products.

* Handled product returns and resolved complaints, maintaining professionalism and empathy.

* Delivered front-line customer support in person and over the phone.

* Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.