Daniel Smith

• The Store Manager manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance. The Store Manager works closely with crossfunctional partners in HR, Asset Protection, and Operations at the District, Region, and Corporate levels to execute the Lowe's business strategy within their own store. The Store Manager must build and support a store culture, in partnership with key stakeholders, that is aligned to the Lowe's mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as the Lowe's brand ambassador for the community.

• Ensuring associates are delivering friendly, professional and timely service to all customers who shop the store.

• Monitoring the performance, profitability, and flow-through of store plans and programs.

• Championing and implementing strategic asset protection plans that improve safety and security outcomes.

• Managed inventory control, cash control, and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.

• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.