Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Smith

Denton,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

28
28
years of professional experience

Work History

Shipping/Receiving Associate/Quality Assurance Analyst

Reader Link
Denton, TX
02.2023 - Current
  • Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
  • Unloaded trucks manually or using a hand truck or dolly when necessary.
  • Sorted and labeled items according to size, type, style, color or product code.

Management Supervisor Chef

Waffle House
Grapevine, TX
04.2019 - 03.2022
  • Resolved customer complaints in a timely manner.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Researched and responded to customer and vendor inquiries.
  • Communicated status of assigned responsibilities to management.
  • Scheduled team members in busy office settings to facilitate appropriate coverage.
  • Assisted sales personnel with prospecting, acquiring or retaining business.
  • Reviewed employee timesheets for accuracy prior to submitting payroll information.
  • Maintained a positive work environment by encouraging team building activities.
  • Managed staff of 15 employees, ensuring adherence to company policies and procedures.
  • Monitored inventory levels, ordering supplies when necessary.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Management Supervisor Third Shift

Waffle House
Louisville, KY
03.2006 - 06.2018
  • Resolved customer complaints in a timely manner.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Communicated status of assigned responsibilities to management.
  • Conducted performance reviews, coaching, and disciplinary action as needed.
  • Managed staff of 15 employees, ensuring adherence to company policies and procedures.
  • Monitored inventory levels, ordering supplies when necessary.

Management Supervisor Chef

Waffle House
Atlanta, GA
04.1996 - 03.2006
  • Resolved customer complaints in a timely manner.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Communicated status of assigned responsibilities to management.
  • Assisted sales personnel with prospecting, acquiring or retaining business.
  • Facilitated communication between supervisors and employees regarding job expectations.
  • Maintained a positive work environment by encouraging team building activities.
  • Managed staff of 15 employees, ensuring adherence to company policies and procedures.
  • Managed kitchen staff team and assigned tasks for various stages of food production.

Education

High School Diploma -

Lovejoy High School
Hampton, GA
06-1996

Skills

  • Customer Service
  • Team Leadership
  • Operations Management
  • Sales Management
  • Staff Management
  • Receiving Reports
  • Stock Rotation
  • Package Inspection
  • Shipping Procedures
  • Warehouse Safety

Timeline

Shipping/Receiving Associate/Quality Assurance Analyst

Reader Link
02.2023 - Current

Management Supervisor Chef

Waffle House
04.2019 - 03.2022

Management Supervisor Third Shift

Waffle House
03.2006 - 06.2018

Management Supervisor Chef

Waffle House
04.1996 - 03.2006

High School Diploma -

Lovejoy High School

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Daniel Smith