Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peggy Smith

Prudenville,MI

Summary

Dynamic professional with a proven track record in hospitality and service management, notably at American Outdoor Services, Inc. Excelled in enhancing guest relations and satisfaction, leveraging strong teamwork and customer service skills. Spearheaded staff training programs at All American Outdoor Services, Inc., significantly improving service delivery and operational efficiency.

Overview

2015
2015
years of professional experience

Work History

Housekeeper

American Inn
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Supervisor

All American Outdoor Services, Inc.
11.2000 - 01.2015
  • Increased customer satisfaction with streamlined service procedures.
  • Lead multiple crews of service technicians & labors in a effective, efficient and highly productive goal oriented time frame to meet the companies expectations for annual grow.
  • Conducted performance reviews to support employee development.
  • Trained staff on best practices to enhance service delivery.
  • Developed training programs for enhanced employee performance.

Merchandiser

Big Lots
12.1996 - 03.2000
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Prep Cook

Curtis Brothers Big Boy Restaurant
09.1996 - 12.1999
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.

Dishwasher

Travis Hamburger's & Coffee Shop
04.1995 - 09.1996
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Education

All

DETROIT Public Schools
Detroit, MI

Skills

  • Teamwork
  • Customer service
  • Hospitality background
  • Customer service-focused
  • Physically strong
  • Complex Problem-solving
  • Guest relations
  • Staff training
  • Supply inventory management
  • Building maintenance
  • Quality assurance controls
  • Budget control
  • Multitasking and organization
  • Basic maintenance
  • Product knowledge
  • Detail-oriented
  • Hardworking
  • Customer feedback management
  • Time management
  • Multitasking and prioritizing

Timeline

Supervisor

All American Outdoor Services, Inc.
11.2000 - 01.2015

Merchandiser

Big Lots
12.1996 - 03.2000

Prep Cook

Curtis Brothers Big Boy Restaurant
09.1996 - 12.1999

Dishwasher

Travis Hamburger's & Coffee Shop
04.1995 - 09.1996

Housekeeper

American Inn

All

DETROIT Public Schools

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