Daniel Smith
Oklahoma City,OK
Summary
Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Strong background in guiding teams, managing complex projects, and achieving strategic objectives. Also excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence, and is always excited to learn more in their field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Masa Ramen and Sushi
06.2020 - Current
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Acted as a store manager when needed, providing leadership/training to less experienced team members and assisting clients with manager duties.
- Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
- Assessed job requirements and needs of trainees to create soft skill development programs targeting problem-solving and time management., which includes 8 different servers over the past 3 years.
3D Printer Technician
Key Coin
02.2019 - 01.2020
- Assisted in the setup of new printers, including cabling and configuration of print queues
- Conducted preventive maintenance of printers on a regular basis; cleaning inside components and checking connections
- Performed repairs and maintenance on printers, copiers, and other imaging equipment; troubleshooting hardware and software issues using diagnostic tools
- Managed the entire floor when the Team Lead was not present, which included up to 28 different machines.
Chef
Whole Foods
05.2015 - 08.2019
- Maintained updated knowledge of local competition and restaurant industry trends
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas
- Resolved conflicts between team members efficiently while ensuring a positive work environment
- Maintained high levels of cleanliness and organization within the kitchen environment
- Developed recipes that were creative, innovative and visually appealing, including up to 12 different recipes that were cycled through regularly.
Education
Elementary Education -
Southern Nazarene University
Bethany, OKBachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT11-2025
Skills
- Guest Relations Management
- Sales Expertise
- Strength identification
- Performance appraisals
- Social skills
- Time management
- Performance management
Certification
- Google UX Design Professional Certificate
- UI-UX Specialization
Timeline
Server
Masa Ramen and Sushi
06.2020 - Current
3D Printer Technician
Key Coin
02.2019 - 01.2020
Chef
Whole Foods
05.2015 - 08.2019
Elementary Education -
Southern Nazarene University
Bachelor of Science - Software Engineering
Western Governors University
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