Daniel Sobolik
Grand Forks
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Rydell Automotive Group. Proven ability to resolve issues effectively while maintaining high customer satisfaction. Skilled in machinery operation and data entry, with a strong work ethic and excellent communication skills, ensuring efficient processes and quality outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Rydell Automotive Group
01.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Learned company policies to deliver accurate information to customers.
- Handled routine transactions efficiently, ensuring customer satisfaction.
- Collaborated with team members to enhance service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Machine Operator/Shipping Clerk
Southwest ADI
03.2021 - 01.2024
- Operated machinery to ensure efficient production and quality standards.
- Conducted routine maintenance on machines to enhance operational reliability.
- Collaborated with team members to meet daily production goals.
- Adhered to safety protocols and maintained a clean work environment.
- Complied with company and OSHA safety rules and regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Warehouse Shipper
National Door Industries
08.2018 - 03.2021
- Oversaw daily shipping operations, ensuring timely dispatch of all outbound orders.
- Trained new team members on safety protocols and efficient packing techniques.
- Implemented inventory management practices to enhance order accuracy and reduce discrepancies.
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Conducted periodic audits of stored items, identifying discrepancies and taking corrective action as needed.
Cook/Cashier
Taco Bell
02.2017 - 07.2018
- Managed kitchen operations to ensure timely meal preparation and service.
- Trained and mentored junior staff in culinary skills and safety protocols.
- Oversaw inventory management, ensuring proper stock levels of ingredients.
- Ensured compliance with health regulations and sanitation standards in food preparation areas.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cook
5 Guys Burgers And Fries
07.2016 - 02.2017
- Operated cooking equipment efficiently, ensuring optimal performance and minimizing downtime.
- Maintained cleanliness and organization in kitchen area, adhering to health and safety regulations.
- Prepared and cooked menu items following established recipes and quality standards.
- Collaborated with team members to streamline food preparation processes and improve service speed.
Education
High School Diploma -
Sheyenne High School
Fargo, ND05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Shipping and receiving
Timeline
Customer Service Representative
Rydell Automotive Group
01.2024 - Current
Machine Operator/Shipping Clerk
Southwest ADI
03.2021 - 01.2024
Warehouse Shipper
National Door Industries
08.2018 - 03.2021
Cook/Cashier
Taco Bell
02.2017 - 07.2018
Cook
5 Guys Burgers And Fries
07.2016 - 02.2017
High School Diploma -
Sheyenne High School