Results-driven professional with a proven track record in operations monitoring and performance optimization. Skilled in maintaining compliance and promoted strong client relationships to achieve high-quality service outcomes.
Overview
7
7
years of professional experience
Work History
Field Operations Technician
Firetrol Protection Systems
Mobile, AL
02.2026 - Current
Conducted routine inspections of fire alarm and suppression systems to ensure compliance.
Assisted in the installation of fire safety systems, following all safety protocols.
Collaborated with team members to optimize operational workflows and improve service efficiency.
Maintained accurate records of service activities and equipment performance metrics.
Ensured compliance with environmental regulations through careful handling of hazardous materials during field operations.
Achieved consistent high-quality performance by following established best practices for installation, repair, and maintenance tasks.
Maintained strong relationships with clients through clear communication, understanding their needs, and delivering solutions accordingly.
Managed inventory of spare parts, tools, and equipment; maintained accurate records for efficient resource allocation.
Increased customer satisfaction by providing timely and professional onsite support for technical issues.
Reviewed reports for the number of parts needed for the job, identified mistakes and made corrections.
Positively engaged with customers and maintained professional appearance as a company representative.
Troubleshot and resolved system troubles in fire protection equipment.
Installation Operations Technician
Aksarben Heating & Air
Omaha, NE
10.2022 - 02.2026
Ordered materials and equipment needed to complete jobs on a daily basis, follow up with arrival of work materials
Conducted routine maintenance checks on heating and cooling systems, identifying potential issues proactively.
Talked with team members to ensure smooth installation processes, enhancing overall operational efficiency.
Trained apprentices and helpers on equipment handling and safety protocols, promoting safety and excellence.
Implemented inventory management practices to maintain tools and supplies, reducing time needed to get the job done.
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Ensured customer satisfaction with detailed descriptions of what work was done in a positive and welcoming way
Order Fulfillment Associate
Premier Midwest Beverage
Omaha, NE
08.2019 - 10.2022
Processed orders efficiently, ensuring timely delivery and customer satisfaction.
Maintained accurate inventory records using warehouse management systems.
Talked with team members to optimize order picking and packing workflows.
Trained new associates on safety practices and job duties.
Assisted in maintaining a clean and organized work environment to support productivity.
Followed procedures at all times for personal and team safety.
Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Trained new associates on general practices and more informative shipment procedures.
I made sure to follow quality control standards for each order, ensuring that customers received products meeting their expectations.
Improved pick rates by memorizing where items within the warehouse, reducing travel time between product locations.
Reduced order processing time by consistently maintaining a clean and organized workspace.
Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
Education
High School Diploma -
Millard North High School
Omaha, NE
05-2012
No Degree - Construction Management
Metropolitan Community College
Omaha, NE
Skills
Field operations management
Production scheduling
Operations monitoring
Performance troubleshooting
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Critical thinking
Effective communication
Supply and parts ordering
Performance optimization
Operational efficiency
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved missing materials and equipment which led to more efficient work completion