Daniel Sommer
Lancaster,NEW YORK
Summary
Accomplished Training and Technical Support Manager with a proven track record at Brown Security Solutions, including twice earning Employee of the Year since 2015. Expert in DMP and CCTV systems, demonstrating exceptional technical troubleshooting and customer communication skills. Spearheaded the company's first training and technical support program, significantly enhancing service quality and technician proficiency.
Overview
28
28
years of professional experience
Work History
Training and Technical Support Manager
Brown Security Solutions
03.2015 - Current
- Employee of the year twice since 2015
- Implemented and set up the first training and technical support program within the company
- Provide technical support for both the Engineering and Management Departments
- Provide technical support to over 50 technicians in the Installation and Service Departments
- Provide training to new and existing technicians on the following systems: DMP alarm systems, CCTV: March Networks and Verint , ATM: Hyosung and Triton, TCR: Teller Cash Recycler, and RTS: Remote Teller System.
Cash Management Specialist
Brown Security Solutions
03.2015 - Current
- Maintained up to date knowledge of industry trends
- Certification from Hyosung: ATM, ITM (Interactive Teller Machine) and TCR (Teller Cash Recycler)
- Installation and Maintenance of ATM and TCR equipment
- Monitoring software to ensure it is up to date and in compliance with industry standards
- Perform site surveys to ensure the successful installation of either ATM or TCR equipment
- Coordination with bank employees and IT departments
- Coordination with host processor
Senior Technician
Brown Security Solutions
03.2015 - Current
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Installs and services DMP alarm panels and equipment
- Installation, programming and maintenance of CCTV equipment
- Installation and service of RTS (Remote Teller Systems)
- Installation of ATM and TCR (Teller Cash Recycler)
- Installation and service of mechanical and electronic locks for ATM, TCR, Bank vaults and safes.
- Installation and maintenance of door access systems
Systems Engineer
Brown Security Solutions
01.2019 - 01.2020
- Coordinated projects, set up specific designs to meet customers needs.
- Drawings and blue prints were collaborated on with sales team to ensure optimal success with projects
- Measured specifics for installation of equipment
- Built inventory lists including price break downs, time frames and keeping within customers budgets
- Established final proposals to present to customers
- Supported sales management, installation and service departments with day to day operations
Senior Technician
Seibold Security
06.2012 - 03.2015
- Installation, programming, maintenance and trouble shooting of DMP alarm panels
- CCTV installation which included programming and maintenance
- Installed and serviced RTS (REmote Teller Systems)
- Installation of Hyosung ATM's
- Installed and maintained mechanical and digital locks
Security Alarm Technician
Dakota Security
04.2010 - 03.2012
- Installation, programming, maintenance and troubleshooting of DMP alarm panels. Eastman DVR's and March DVR's
- Installation of Security devices within Diebold and NCR machines
- Applied security system specification to physical installation and customer requirements
- Planned layout specifications and pathways for new installations
- Security clearance for HSBC major buildings
- HSBC project: installation of alarm panels and CCTV systems
- Utilized remote link for programming DMP Alarm panels
- Worked directly with HSBC Area Manager/Physical Security Risk
- Trained Branch employees on operating systems
- Weekly responsibilities include electronic time sheets, vehicle maintenance reports, truck inventory, storage inventory and expense reports for company credit cards
- Report status of job and activity to dispatch
Telecommunications Technician
CTS
05.2002 - 03.2010
- Installations of CAT3 and CAT5 wire, paging systems, telephone systems, DSL and cable modems, routers, fiber optics, wireless antennas for phone and networking and coaxial cable
- Performed troubleshooting on multiple subscriber equipment, switching systems voice and data networks including CISCo routers, DSL and cable modems
- Verizon FIOS Project: Manager for Buffalo area, preconstruction meetings with Project Coordinator and Property Owner
- Survey of Property for micro duct scope of work, preliminary work instructions, aerial and survey photographs, FDT backboard mounting details, ONT and FDT locations, unit layouts, floor plans and estimated bill of materials
- Onsite installation and supervision of project
- Delivered Quality customer service
Telecommunications Technician
Volt Telecommunications
05.2001 - 06.2002
- Wiring of both residential and business locations throughout Western New York Region
- CAT3 and CAT5 wire repair, checking existing wires using hand tools and diagnostic testing equipment
- Weekly responsibilities included inventory of products, ordering and required job order paperwork
- Awarded Employee of the month
Telecommunications Technician
Spectrum Communications
01.1996 - 05.2001
- Coordinated installation services between customer an home office
- Installation of CAT3, CAT5 and fiber optics
- Corporate installations with Marine Midland Bank, Home Depot, Kraft Foods and Malone State Prison
- Responsibilities included coordinating services on site, collaboration of vendors to coordinate equipment needs and time frames
- Supervised a crew of two to four individuals
- Weekly progress reports to home office and inventory of building supplies
Education
Some College (No Degree) - Business Administration
Niagara County Community College
Sanborn, NYSkills
DMP: Entre' Certified
DMP: XR Panel Certified
DMP: Dealer Admin Certified
DMP: My Virtual Keypad
CCTV: March Network Certified
CCTV: Verient Certified
ATM: Hyosung FI and Retail Certifeid
TCR: Hyosung Certified
Customer Communications
Technical Troubleshooting
Quality Control
Timeline
Systems Engineer
Brown Security Solutions
01.2019 - 01.2020
Training and Technical Support Manager
Brown Security Solutions
03.2015 - Current
Cash Management Specialist
Brown Security Solutions
03.2015 - Current
Senior Technician
Brown Security Solutions
03.2015 - Current
Senior Technician
Seibold Security
06.2012 - 03.2015
Security Alarm Technician
Dakota Security
04.2010 - 03.2012
Telecommunications Technician
CTS
05.2002 - 03.2010
Telecommunications Technician
Volt Telecommunications
05.2001 - 06.2002
Telecommunications Technician
Spectrum Communications
01.1996 - 05.2001
Some College (No Degree) - Business Administration
Niagara County Community College
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