Daniel Sordo
Elba
Summary
Dynamic business leader with a proven track record at Total Home Care Services, excelling in operations management and strategic planning. Expert in relationship building and customer relations, I successfully enhanced service delivery and increased client satisfaction through innovative training programs and effective marketing strategies. Committed to driving growth and fostering high-performing teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner
Total Home Care Services
01.2019 - 2025
- Oversaw daily operations to ensure high-quality home care services for clients.
- Developed and implemented training programs for caregivers to enhance service delivery.
- Established partnerships with local healthcare providers to improve client access to resources.
- Streamlined administrative processes, increasing efficiency in scheduling and billing operations.
- Monitored compliance with state regulations and quality standards in home care services.
- Analyzed client feedback to improve service offerings and address concerns effectively.
- Led team meetings focused on performance improvement and caregiver support initiatives.
- Created marketing strategies that expanded client base and increased community awareness of services.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Expanded business into new markets, cond
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Improved team productivity by introducing innovative project management tools and techniques.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Manager
Homes Of America Realty
01.2015 - 2019
- Led team in implementing strategic marketing initiatives to enhance property visibility.
- Developed and monitored operational procedures to improve service delivery efficiency.
- Mentored junior agents, fostering professional development and enhancing productivity.
- Collaborated with stakeholders to streamline transaction processes and reduce turnaround time.
- Analyzed market trends to inform pricing strategies, ensuring competitive positioning of listings.
- Facilitated training sessions on compliance regulations and best practices for real estate transactions.
- Oversaw the preparation of property listings, ensuring accuracy and adherence to company standards.
- Built strong client relationships, addressing inquiries promptly and enhancing customer satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Manager's Assistant
Homes Of America Realty
01.2009 - 01.2014
- Coordinated communication between departments to streamline project workflows.
- Managed scheduling and calendar for senior management, ensuring timely meetings and deadlines.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Assisted in preparing reports and presentations for client meetings, improving information delivery.
- Facilitated training sessions for new staff on operational procedures and company policies.
- Implemented office organization strategies, reducing clutter and increasing productivity by 20%.
- Oversaw inventory management processes, ensuring accurate tracking of supplies and resources.
- Led initiatives to enhance customer service protocols, resulting in improved client satisfaction ratings.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
- Provided essential support during contract negotiations which aided managers to close profitable deals.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Conducted comprehensive data analysis which helped identify areas for improvement within the division.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Coordinated travel arrangements for Manager ensuring seamless logistics during business trips.
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
- Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
Car Salesperson
Honda Car Dealership
01.2008 - 01.2009
- Assisted customers in selecting vehicles based on individual needs and preferences.
- Provided detailed information about vehicle features, pricing, and financing options.
- Conducted test drives to demonstrate vehicle performance and capabilities.
- Collaborated with team members to maintain dealership inventory and organization.
- Resolved customer inquiries and concerns to enhance satisfaction levels.
- Implemented follow-up strategies with potential buyers to foster relationships.
- Participated in training sessions to improve product knowledge and sales techniques.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate of Science -
Sheridan Technical College
Hollywood, FL07.2012
High School Diploma -
Hallandale High School
Broward County04.2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff management
- Marketing
- Staff hiring
- Consulting
- Negotiation
- Sales leadership
Certification
Red Cross certified
Languages
Spanish
Native or Bilingual
Timeline
Owner
Total Home Care Services
01.2019 - 2025
Manager
Homes Of America Realty
01.2015 - 2019
Manager's Assistant
Homes Of America Realty
01.2009 - 01.2014
Car Salesperson
Honda Car Dealership
01.2008 - 01.2009
Associate of Science -
Sheridan Technical College
High School Diploma -
Hallandale High School