cycling,hiking,fishing,camping,art,photography
Daniel Sorenson
Portland,OR
Summary
Results-driven professional with a proven history of enhancing customer satisfaction and service delivery. Demonstrates expertise in time management, quality control, and operational efficiency within collaborative team environments. Committed to safety and effective communication to achieve project objectives and foster strong client relationships.
Overview
24
24
years of professional experience
Work History
Soil Technician
Alsco Uniforms
Portland, OR
02.2025 - Current
- Ensured timely project completion through effective collaboration with team members.
- Managed daily tasks, prioritizing urgent requests from clients and departments.
- Implemented quality control measures to reduce customer return rates for damaged items.
- Streamlined inventory management processes, decreasing overhead costs significantly.
- Coordinated with internal departments and laundry services for proper linen care and deliveries.
- Demonstrated ability to thrive in fast-paced environments while maintaining productivity.
- Utilized excellent verbal and written communication skills for effective teamwork.
- Assisted in day-to-day operations, ensuring efficiency across all team interactions.
Bicycle Mechanic
Sellwood Cycle Repair
Portland, OR
05.2020 - 10.2023
- Collaborated with team members to maintain a clean, organized, and safe working environment.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Assembled new bicycles upon arrival at the shop, adhering to strict quality control guidelines from manufacturers.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
- Educated customers about proper bike care techniques, extending the lifespan of their bicycles.
- Provided accurate time estimates for repair work completion, effectively managing customer expectations.
- Stayed up-to-date on industry trends and advancements through continuous professional development opportunities.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Handled estimation of parts, bike and component repairs and replacements.
- Customized bikes for individual riders by fitting components tailored to their specific body measurements or ergonomic requirements.
- Expanded knowledge of various bicycle brands, models, and components to better serve customers'' diverse needs.
- Delivered exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
Bartender/Cook/janitorial
Solidware
Portland, OR
09.2016 - 01.2020
- Served high customer volumes during special events and peak hours.
- Managed cash handling duties, ensuring accurate end-of-shift accounting.
- Executed opening and closing procedures, including sales report printing and inventory preparation.
- Ensured bar was fully operational by following established opening and closing protocols.
- Cultivated loyal clientele through exceptional service and engaging interactions.
- Complied with state laws governing alcoholic beverage service and customer regulations.
Service Manager
Bike N' Hike
Beaverton, OR
03.2001 - 12.2015
- Resolved customer complaints professionally, transforming negative experiences into retention opportunities.
- Conducted meetings with customers to assess service needs and propose tailored solutions.
- Managed a team of technicians, ensuring timely project completion and superior workmanship.
- Hired, trained, and supervised service staff to consistently achieve business objectives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Analyzed service reports to pinpoint areas for enhancement and drive operational efficiency.
- Maintained safe work environments by enforcing safety protocols and providing ongoing training.
- Fostered strong client relationships through personalized service and proactive follow-ups, increasing repeat business.
- Spearheaded digital transformation initiatives, introducing software tools for improved scheduling and communication.
Education
GED -
PCC
Portland, OR01-1998
Skills
- Collaborative teamwork
- Effective time management
- Detail-oriented approach
- Reliable and responsible
- Adaptability and flexibility
- Composure under pressure
- Strong work ethic
- Safety in the workplace
- Customer service
Interests
Timeline
Soil Technician
Alsco Uniforms
02.2025 - Current
Bicycle Mechanic
Sellwood Cycle Repair
05.2020 - 10.2023
Bartender/Cook/janitorial
Solidware
09.2016 - 01.2020
Service Manager
Bike N' Hike
03.2001 - 12.2015
GED -
PCC