Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Soto

Battle Creek,MI

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Security Officer

ADT Transportation
Miami, FL
03.2018 - 07.2023
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.

Overnight Stocker

Walmart
Miami, FL
04.2016 - 01.2018
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Verified accuracy of incoming shipments against purchase orders.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Performed daily inventory checks to maintain accurate records for ordering purposes.

Cashier

7 Eleven Gas Station
Miami, FL
03.2011 - 02.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

Light House Learning Academy
Miami, FL
06-2005

Skills

  • CCTV Monitoring
  • Arrest procedures
  • Emergency Response
  • Investigation documentation
  • CCTV Surveillance
  • Access Control
  • Product Recommendations
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Cash Register Operation
  • Customer Assistance

Timeline

Security Officer

ADT Transportation
03.2018 - 07.2023

Overnight Stocker

Walmart
04.2016 - 01.2018

Cashier

7 Eleven Gas Station
03.2011 - 02.2016

High School Diploma -

Light House Learning Academy
Daniel Soto