Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Awards
Timeline
Generic

Daniel Soto

Fredericksburg,VA

Summary

Dynamic operations leader with a proven track record at Jiffy Lube, excelling in team leadership and customer service. Enhanced team productivity through effective training and conflict resolution, while consistently meeting financial targets. Skilled in money handling and staff management, driving operational excellence and fostering a positive work environment.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Diligent desired preposition with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Proactive and meticulous job tittle with over 20+

years of experience in mechanical industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant Manager

Grease Monkey
09.2017 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Tech Lead

Joyce Koons Honda
04.2016 - 09.2017
    • Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
    • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
    • Established coding standards to ensure consistent quality across the development team''s output.
    • Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
    • Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
    • Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
    • Enhanced application performance by identifying bottlenecks and optimizing code.
    • Mentored junior developers, fostering a culture of continuous learning and skill improvement.
    • Enhanced security posture by conducting regular code reviews and integrating security best practices.
    • Enhanced team productivity by introducing agile methodologies, leading to more efficient project completion.
    • Led cross-functional teams to innovate and deploy high-quality software solutions, meeting critical business needs.
    • Coordinated with product management to prioritize feature development, aligning with strategic objectives.
    • Led by example, actively contributing to codebase and review processes.
    • Reduced system downtime, implementing robust monitoring tools and processes.
    • Enhanced collaboration between development and operations teams, promoting DevOps culture.
    • Negotiated with stakeholders to define project scopes and timelines, ensuring alignment with business goals.
    • Advocated for and implemented scalable cloud solutions, improving infrastructure flexibility and cost-efficiency.
    • Fostered culture of continuous learning, organizing regular tech talks and workshops.
    • Transformed user experience, redesigning user interface based on feedback and usability testing.
    • Spearheaded development of new software architecture, significantly enhancing system scalability and performance.
    • Improved system reliability with implementation of comprehensive testing protocols.
    • Established feedback loop with customers, incorporating their input into product development.

Manager of Operations

Jiffy Lube
01.2001 - 09.2016
    • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
    • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
    • Identified and resolved unauthorized, unsafe, or ineffective practices.
    • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
    • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
    • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
    • Enhanced team productivity by providing effective training programs and performance management systems.

Education

Associate of Arts -

ITT Technical Institute
Chantilly, VA
04-2010

High School Diploma -

Herndon High School
Herndon, VA
06-1995

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management

Accomplishments

    Resolved product issue through consumer testing.

  • Supervised team of 15 staff members.
  • Achieved results by completing task with accuracy and efficiency.
  • Achieved results by introducing software for type tasks.
  • Documented and resolved issues which lead to results
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager
  • Area of certified Training -
  • Area of certification of
  • company name

Languages

Spanish
Native or Bilingual

Awards

Awards for be a good employee

Timeline

Assistant Manager

Grease Monkey
09.2017 - Current

Tech Lead

Joyce Koons Honda
04.2016 - 09.2017

Manager of Operations

Jiffy Lube
01.2001 - 09.2016

Associate of Arts -

ITT Technical Institute

High School Diploma -

Herndon High School
Daniel Soto