Self-motivated Guest Service Representative, highly experienced in customer relations, recordkeeping, conflict resolution, with excellent communication skills, written and verbal. Prime objectives being world class guest service with a corporate focus of structure, consistency, empathy, and teamwork while continuously maintaining a positive atmosphere. Together, we can nurture relationships, and improve brand credibility. Skilled in customer engagement, various software operations, and remaining poised and calm in busy environments.
Hi, I’m
Daniel Spencer
Guest Service Professional
Seattle,WA
Summary
Overview
20
years of professional experience
1
Certification
Work History
Star Fox IncSeattle, WA
Room Attendant
08.2023 - 11.2023
Job overview
- Cleaned rooms, bathrooms, common areas, and sauna/steam rooms to ensure they met all sanitation and disinfection standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies, disinfecting all surfaces and touch points, sanitizing as needed.
- Checked for damage to walls or furniture and reported any issues to management and maintenance.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
Seattle, WAMay 2023, August 2023
The Inn at Virginia Mason & The Baroness Hotel
Job overview
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained cleanliness of lobby area and front desk counter.
- Provided guidance to new team members on how to perform tasks correctly.
Circles by SodexoNew Jersey
Corporate Concierge
02.2022 - 10.2022
Job overview
- In this position, I assisted associates with any reasonable requests, activities, and or accommodations that may be required for their personal or professional lives
- I was available to all associates and employees for assistance with activities such as; research, travel accommodations, locating services or products
- I organized a report with my findings and submitted to the employees for the review and approval
- I was present for on site meetings, and set up equipment, and rooms accordingly
- I kept daily communications between management, and myself to ensure proper flow of daily activities
- Promoted a safe and comfortable working environment while uplifting and encouraging everyone involved.
Spa Tech InstituteWestbrook, ME
Instructor
03.2018 - 12.2020
Job overview
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Employed the Mindful Teaching styles, to respond to individual needs of diverse learners.
- Attended meetings, training and activities to enhance skills and credentials.
- Evaluated performance of students and made provisions to meet learning needs.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Provided individualized instruction to students to improve their academic performance.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Utilized syllabi to inform students of course requirements, evaluation procedures, and attendance requirements.
- Develoved and successfully facilitated many Nail Art Completions, resulting in prizes and awards for the highest number of votes from the student body.
- Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
Acapello Aveda Salons & The Mensroom Barber ShopPortland, ME
Guest Service Manager
11.2016 - 12.2018
Job overview
- World Class Guest Service! Always with a smile.
- I brought product profitably back with a thorough schedule of rotation and set amounts to have on hand.
- Raised the level of cleanliness and style, but working right beside my team! I’m driven and dedicated to the whole team, not just a player.
- Promoted product knowledge to Guests and stylists alike.
- Scheduling Guests, in a timely and efficient manner.
- POS.
- Organize and facilitate team meetings on a weekly basis. Promoting each team together and on the same page.
Education
Spa Tech Institute-Westbrook
Trade school from Nail Technology and Instruction
08.2019
University Overview
Lake Region High School
High school diploma
06.2005
University Overview
Skills
- Guest Services
- Event Planning
- Communication Skills
- Organizational skills
- Document review
- Schedule management
- Administrative Experience
- Cash Handling
- Office Management
- Time Management
- Microsoft
- Food industry
- Special education
- Teaching
- Marketing
- Management
- Hospitality
- Corporate Standards
- Written and Oral Communications
- Safety Awareness
- Mentoring and Training
- Teamwork
- Infection Control
Certification
- Nail Technician License, Present, Renewed yearly in Maine, and every 3 years in WA. Provide safe, sanitary, manicure, pedicures, and artificial mail services. Knowledgeable with nail diseases and disorders, and all body systems, and massage manipulations and contraindications. State laws and rules.
- Instructional license in Nail Technology, Present, Renewed yearly in Maine & Washington.
Assessments
Assessments
- Customer focus & orientation, Proficient
- Responding to customer situations with sensitivity, Proficient
- Management & leadership skills: Impact & influence, Highly Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives, Highly Proficient
- Administrative assistant/receptionist, Proficient
- Using basic scheduling and organizational skills in an office setting, Proficient
- Food service: Customer situations, Proficient
- Identifying and addressing customer needs in a food service setting, Proficient
- Work style: Reliability, Proficient
- Tendency to be reliable, dependable, and act with integrity at work, Proficient
- Management & leadership skills: Planning & execution, Familiar
- Planning and managing resources to accomplish organizational goals, Familiar
- Analyzing data, Familiar
- Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data, Familiar
- Customer service, Proficient
Personal Information
Personal Information
Work Permit: Authorized to work in the US for any employerReferences
References
References Provided Upon RequestTimeline
Room Attendant
Star Fox Inc
08.2023 - 11.2023
Corporate Concierge
Circles by Sodexo
02.2022 - 10.2022
Instructor
Spa Tech Institute
03.2018 - 12.2020
Guest Service Manager
Acapello Aveda Salons & The Mensroom Barber Shop
11.2016 - 12.2018
The Inn at Virginia Mason & The Baroness Hotel
Seattle, WA
Spa Tech Institute-Westbrook
Trade school from Nail Technology and Instruction
Lake Region High School
High school diploma
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