Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Stacy

Newport News,va

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

12
12
years of professional experience

Work History

Manager

Virginia ABC
Newport News, VA
09.2020 - 06.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Assistant Manager

Virginia ABC
Newport News, VA
12.2019 - 09.2020
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Sales Associate/Lead Sales Associate

Virginia ABC
Newport News, VA
05.2017 - 12.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Supervised a team of sales associates on daily tasks and operations.

Cage Supervisor

Foxwoods Resort and Casino
Mashantucket, CT
04.2012 - 11.2016
  • Responsible for overseeing the daily operations of a casino cage, ensuring compliance with all applicable gaming regulations and company policies.
  • Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
  • Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
  • Trained new employees on proper handling of monetary transactions, security protocols, and customer service techniques.
  • Verified identification documents from customers prior to completing any transaction involving currency exchange or credit card purchases.
  • Managed team members by providing guidance, feedback, coaching, and training when needed.
  • Ensured that all transactions were conducted according to internal control standards set forth by state gaming regulatory authorities.
  • Reconciled cashier banks regularly throughout shift in order to maintain accurate balance sheets.
  • Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
  • Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
  • Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.

Call Center Representative

Metlife
Westerly, RI
11.2015 - 05.2016
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Updated databases with new and modified customer data.

Education

High School Diploma -

East Hartford High School
East Hartford, CT
06-1995

Skills

  • Workforce Management
  • Performance Management
  • Financial Management
  • Strategic Planning
  • Expense Tracking
  • Contract Management
  • Time Management
  • Schedule Preparation
  • Performance Evaluations
  • Staff Training and Development
  • Verbal and written communication
  • Complex Problem-Solving

Accomplishments

  • 2021 Highest Y/Y sales in my region.
  • February 2010 Employee of the month. Mohegan Sub Casino

Timeline

Manager

Virginia ABC
09.2020 - 06.2024

Assistant Manager

Virginia ABC
12.2019 - 09.2020

Sales Associate/Lead Sales Associate

Virginia ABC
05.2017 - 12.2019

Call Center Representative

Metlife
11.2015 - 05.2016

Cage Supervisor

Foxwoods Resort and Casino
04.2012 - 11.2016

High School Diploma -

East Hartford High School

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Daniel Stacy