Daniel Steele
Martinez,GA
Summary
Dynamic professional with a proven track record at Piedmont Airlines, excelling in customer service and problem-solving. Recognized for enhancing passenger experiences and fostering team collaboration. Strong organizational skills and critical thinking abilities led to efficient operations and timely departures, ensuring safety and satisfaction in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Cross Agent
Piedmont Airlines
12.2024 - Current
- Assisted passengers with check-in procedures and flight information.
- Collaborated with team members to ensure on-time departures.
- Handled customer inquiries and resolved issues efficiently.
- Maintained cleanliness and organization of work areas.
- Utilized airline systems for ticketing and boarding processes.
- Supported ramp operations by loading and unloading baggage.
- Adapted quickly to changing schedules and operational demands.
- Provided exceptional customer service to enhance passenger experience.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Fire Captain
Augusta Fire Department
08.1998 - 12.2024
- Led emergency response teams during high-stress situations, ensuring effective and timely operations.
- Developed and implemented training programs for new firefighters, enhancing team readiness and safety protocols.
- Coordinated multi-agency responses to large-scale incidents, fostering collaboration and resource sharing.
- Conducted regular safety inspections of equipment and facilities, improving operational compliance and risk management.
- Mentored junior officers in strategic decision-making processes, promoting leadership development within the department.
- Streamlined communication methods among crew members, enhancing coordination during emergency calls.
- Evaluated incident reports to identify areas for improvement, driving continuous enhancement of firefighting strategies.
- Advocated for community fire prevention initiatives, strengthening public awareness and engagement in safety practices.
- Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
- Led a team of firefighters in extinguishing hazardous material fires, minimizing environmental impact and potential harm to nearby residents.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Compiled and maintained log books, run reports and training records.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Directed work of 50+ firefighters engaged in extinguishing fires.
- Developed strong relationships with community leaders, fostering trust and collaboration for public safety initiatives.
- Promoted fire safety awareness within the community by organizing and participating in public outreach events, such as open houses and safety presentations.
- Streamlined equipment maintenance processes, ensuring rapid deployment during emergency situations without compromising safety standards.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Preserved order and discipline among subordinates and gave assignments and instructions.
- Facilitated interdepartmental training exercises that fostered teamwork between firefighters, paramedics, and law enforcement officers on scene management techniques.
- Delivered timely incident reports to senior leadership, providing accurate data for budgetary decisions and policy development purposes.
- Conducted thorough post-incident analysis, identifying areas for improvement in both tactics and equipment usage.
- Made daily inspections of facilities and equipment.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Contributed to regional disaster planning efforts, enhancing preparedness for natural disasters and other potential crises.
- Oversaw multi-agency responses to large-scale incidents, coordinating resources effectively for successful outcomes.
- Fostered team-oriented environment that encouraged professional growth and skill development among junior firefighters.
- Mentored new recruits and junior officers, guiding them through rigorous training programs and preparing them for advancement within department.
- Engaged in continuous professional development to stay abreast of advancements in fire science and emergency management.
- Oversaw maintenance and operational readiness of firefighting equipment, ensuring peak performance during emergency responses.
- Checked fire suppression equipment regularly and oversaw upkeep.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Inspected buildings to determine fire risk and advise owners on prevention methods.
Education
No Degree - Fire Science
Augusta Technical College
Augusta, Georgia, GA06-2005
No Degree - Emergency Medicine
Augusta Technical College
Augusta, Georgia, GA01-2002
High School Diploma -
T W Josey
Augusta, Ga06-1984
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Relationship building
- Clear communication
- Critical thinking
- Flexible schedule
Timeline
Cross Agent
Piedmont Airlines
12.2024 - Current
Fire Captain
Augusta Fire Department
08.1998 - 12.2024
No Degree - Fire Science
Augusta Technical College
No Degree - Emergency Medicine
Augusta Technical College
High School Diploma -
T W Josey