Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

DANIEL STEPHENS

Overview

12
12
years of professional experience
1
1
Certification

Work History

E Store Personal Shopper

HEB
09.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.

Customer Service

Ichiro Sushi and Wine Bar
02.2020 - 04.2020
  • Maintained a positive and friendly environment for all arriving and current guests
  • Consistently provided customer service that exceeded expectations and established long-term relationships
  • Assisted in opening of new restaurant
  • Assembled new chairs, tables and bar stools
  • Installed refrigeration equipment
  • Staged floor plan for main floor and kitchen/bar area
  • Trained other new-hires on day to day duties and expectations
  • Served high-end Asian food and sushi with vast wine collection and other fine hand-crafted cocktails
  • Answered any inquiries about services or products offered
  • Processed customer transactions.

Front Desk Agent

Marriott
10.2018 - 03.2019
  • Maintained a positive and friendly environment for all arriving and current guests
  • Consistently provided customer service that exceeded expectations and established long-term relationships
  • Processed all guests arrivals, departures and cancellations
  • Responded to and remedied any guest complaints
  • Enrolled guests in membership and loyalty programs
  • Winner of sales contests 3/3 times
  • Completed duties of daily checklists
  • Modified reservations with any further special requests
  • Performed simple maintenance requests for guests when Maintenance had left for the day
  • Assisted bistro/bar when necessary
  • Assembly of office meeting rooms or special events.

Front Desk Agent

Candlewood Suites
08.2018 - 08.2018
  • Greet and welcome all guests with a smile and professional conversation
  • Processed guest arrivals and departures
  • Answer guest questions about hotel amenities and provide information about local attractions
  • Responded and remedied guest complaints
  • Inputted and organized data on customers
  • Processed guest payments for in-store items
  • Registered guests for promotional rewards program and awarded points to guests account
  • Coordinated with housekeeping to ensure all special requests are handled promptly.

Megasys Gas Technician

Versum Materials
11.2015 - 12.2017
  • Maintained consistent and uninterrupted flow of gases to the fab for the manufacturing of semi-conductors
  • Monitored all Versum Gas systems and Dual Tank liquid reservoirs during daily rounds and through alarm notification systems
  • Responded to any routine or atypical alarms and performed troubleshooting or escalation to superiors if necessary
  • Wore appropriate PPE and abided by all procedures and protocols during daily replacement of gas cylinders
  • Organized hard copy and digital forms of documents for inventory and procedural protocol
  • Answered office phone and responded to any customer complaints
  • Routed appropriate staff to respond to customer needs
  • Alerted appropriate staff of any eminent or immediate concerns
  • Referenced safety matrix for all tasks to ensure every safety protocols were followed correctly.

Electronics Shop Technician

Cal Frac Well Services
09.2014 - 02.2015
  • Performed thorough preventative maintenance on all Stuart and Stevenson pumps, hydration units, blenders and data vans
  • Installed wiring harnesses on blenders
  • Electrical troubleshooting skills utilized on all Stuart and Stevenson trailers
  • Pressure tested greasers to ensure optimal performance and longevity of power ends and fluid ends
  • Efficient with multi-meter
  • Constructed new cables and repaired damaged cables with soldering iron.

Field Services Technician

National Oilwell Varco
11.2013 - 05.2014
  • Client Interface-collaborated with current clients to prepare efficient strategies and solutions to optimize the needs of the drilling rig
  • Briefed Company Man and Tool Pusher with JSA
  • Remedied any customer issues
  • Calibrated and maintained sensors, monitors, clients, servers, software and any other MD Totco equipment on rig or in trailers
  • Performed Rig up and Rig Down for rig relocation
  • On call 24/7 in highly hazardous environments
  • Responded to all service calls as soon as they were received
  • Consistently performed unannounced courtesy checks of our rigs to inspect and maintain our equipment.

Supervisor in training

Five Guys Enterprise
02.2013 - 09.2013
  • Inventory control, training of new hires, manufacturing premium food products, maintenance and calibration of equipment, processing transactions, vendor interactions, customer service, prepping food for each day.

Education

Associates in Local Area Networks Systems Network Administration and LAN Security Administration Specialization -

Austin Community College
09.2024

BA in Russian and Slavic and East -

Baylor University
Waco, TX
12.2007

Skills

  • Customer Service
  • Front Office
  • Guest Service
  • Reception
  • Front Desk
  • Office Experience
  • Computer Skills
  • Computer Literacy
  • Technical Support
  • Troubleshooting
  • Sales Experience
  • Field Service
  • Mac OS
  • Mac OS X
  • Windows
  • Excel
  • Word Processing
  • Phone Etiquette
  • Microsoft Word
  • Microsoft Office
  • Microsoft Outlook
  • Administrative Duties
  • Administrative Support
  • Administrative Skills
  • Administrative Experience
  • Administrative Assistant
  • Customer Care
  • Customer Support

Certification

  • Paul Ekman Microexpressions, Present, Microexpressions are facial expressions that help us to read people and how they are feeling.
  • Presidential Community Service award, Present
  • Eagle Scout, Present
  • TABC, 02/20

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

E Store Personal Shopper

HEB
09.2021 - Current

Customer Service

Ichiro Sushi and Wine Bar
02.2020 - 04.2020

Front Desk Agent

Marriott
10.2018 - 03.2019

Front Desk Agent

Candlewood Suites
08.2018 - 08.2018

Megasys Gas Technician

Versum Materials
11.2015 - 12.2017

Electronics Shop Technician

Cal Frac Well Services
09.2014 - 02.2015

Field Services Technician

National Oilwell Varco
11.2013 - 05.2014

Supervisor in training

Five Guys Enterprise
02.2013 - 09.2013

BA in Russian and Slavic and East -

Baylor University
  • Paul Ekman Microexpressions, Present, Microexpressions are facial expressions that help us to read people and how they are feeling.
  • Presidential Community Service award, Present
  • Eagle Scout, Present
  • TABC, 02/20

Associates in Local Area Networks Systems Network Administration and LAN Security Administration Specialization -

Austin Community College

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DANIEL STEPHENS