Results-oriented professional with a proven track record in sales and account management, complemented by experience in both automotive and mortgage financing. Seeking a dynamic role in the automotive finance industry, where my blend of dealer experience and financial expertise can be leveraged to foster success and drive growth.
• Achieved state licensing in multiple states, demonstrating expertise in compliance and regulation.
• Conducted solar consultations, selling renewable energy programs and processing new customer enrollments.
• Communicated the marketing and environmental benefits of purchasing renewable energy, differentiating products from traditional energy offerings.
• Conducted market research to identify trends and customer needs, informing product offerings.
• Managed incoming program inquiries via email and telephone, delivering exceptional customer service.
• Developed internal processes for installing partners and created training materials for new hires.
• Collaborated with industry professionals to expand product adoption and increase referrals.
• Conducted credit qualification assessments to ensure customers' eligibility.
• Maintained a professional network of potential clients and business opportunities.
• Established new accounts and serviced existing accounts, fostering strong professional relationships.
• Utilized prospecting strategies, including database research, to generate sales opportunities.
• Stayed abreast of evolving industry standards, regulations, and trends, positioning as an industry expert.
• Utilized CRM software to efficiently collect, organize, and manage sales data and customer information.
• Implemented consultative sales strategies, adeptly overcoming client objections, resulting in increased sales activity.
• Prepared and delivered compelling sales presentations and proposals, elucidating product specifications and applications.
• Maintained up-to-date knowledge of emerging industry and product standards, revitalizing client accounts.
• Expertly recognized and addressed security risks to ensure the integrity of financial transactions.
• Collaborated in the development of marketing materials and innovative ideas to boost referrals.
• Engaged customers in meaningful conversations, effectively determining needs and requirements.
• Retained comprehensive product, service, and company policy knowledge, serving as a resource for colleagues and customers.
• Effectively communicated product information, services, store hours, policies, and promotions to customers via telephone.
• Independently negotiated and successfully closed deals, consistently exceeding monthly sales targets by 20%.
• Managed cash deposits up to $9,999 with meticulous attention to detail and zero discrepancies.
• Assisted customers in locating desired vehicle options and verified inventory at other locations.
• Accompanied customers on informative test drives, explaining valuable features and ensuring safe vehicle returns.
• Delivered updated information on the latest models, features, and accessories through regular attendance at sales training.
• Collaborated with finance and insurance teams to provide customers with a seamless, comprehensive service.
• Generated quotes and presented financing options tailored to customers' financial status and preferences.
• Recorded sales orders, processed paperwork, and delivered documentation to customers to finalize sales.
• Utilized proactive communication via calls and emails to update leads on desired inventory, maintain interest, and enhance sales.
• Greeted and assisted customers in the showroom and on the sales lot, addressing questions and showcasing vehicles.
• Conducted needs assessments using open-ended questions to identify customer desires.
• Initiated post-sale contact to provide add-ons, encourage repeat business, and request referrals.
• Collaborated with off-site locations to locate desired items for customers.
• Presented vehicle features and facilitated test drives in the local area.
• Provided meticulous attention to detail, ensuring vehicles were impeccably prepared for test drives.
• Conducted exterior washes, line detailing, and performed polishing and buffing of automotive fleets.
• Inspected factory deliveries of new cars to optimize dealership stocking.
• Utilized cleaning, protective, and restorative agents to maintain and enhance vehicle appearance.
• Maintained cleanliness and presentation of the stockroom, organizing chemical racks for visual appeal.
• Demonstrated skill in removing minor flaws through sanding and buffing.
Sales and Negotiation
Customer Relationship Management
Market Research
CRM Software
Account Management
Communication Skills
Consultative Selling
Product Knowledge
Problem Solving