Daniel Stewart
Fort Worth,TX
Summary
With a proven track record at Top Gun Heating and Air, I excel in troubleshooting and customer service, significantly enhancing client satisfaction and operational efficiency. My expertise in diagnostics and effective communication has led to a consistent improvement in service quality and a reduction in installation errors, embodying a commitment to excellence and continuous learning. I have my epa universal and I am up to date with tdlr. I have also extended my experience by attending rocket money sales classes.
Overview
3
3
years of professional experience
Work History
Service Technician
Top Gun Heating and Air
12.2023 - 08.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
Lead Installer
Top Gun Heating and Air
01.2022 - 12.2022
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Streamlined installation processes for increased productivity and faster project completion.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
Install Technician
Top Gun Heating and Air
05.2021 - 12.2021
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Reduced installation times with efficient planning, scheduling, and organization of tasks.
Education
High School Diploma -
Central High School
Fort Worth Skills
- Troubleshooting skills
- Power tool proficiency
- Hand tool expertise
- Diagnostics expertise
- Diagnostics skill
- Testing and evaluation
- Type equipment expertise
- Verbal Communication
- Decision-Making
- Problem Resolution
- Organization and Time Management
- Calm Under Pressure
- Organizational Skills
- Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
Timeline
Service Technician
Top Gun Heating and Air
12.2023 - 08.2024
Lead Installer
Top Gun Heating and Air
01.2022 - 12.2022
Install Technician
Top Gun Heating and Air
05.2021 - 12.2021
High School Diploma -
Central High School
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