Experienced human resources professional with proven success in leading teams and managing people to develop organizational initiatives. A background in analyzing human capital and operational needs—along with a track record of monitoring and retaining key team members—that has led to a history of growth in a variety of settings. Seeking to utilize expertise in a key role with a respected organization that values leadership, creativity, and results.
Overview
13
13
years of professional experience
Work History
Human Resources Business Partner
Visionworks
San Antonio, TX
05.2021 - 01.2022
Assist in developing and executing associate HR procedures and policies, providing guidance and interpretation for business operations.
Participate in the development of HR objectives and systems, including metrics, queries, and standard reports for ongoing company requirements.
Suggest new procedures and policies to continually improve efficiency of the HR department and organization as a whole, and to improve associate experience.
Ensure legal compliance of HR state and federal regulations and applicable employment laws, and update policies and/or procedures as required.
Cross functional partnership to support preparation to ensure smooth new hire onboarding process to deliver an exceptional first-day experience.
Provide an effective and dedicated HR advisory service to employees in relation to absence and health issues (LOA), conduct and capability, grievance matters, organizational change, and all other associate relations matters.
Assist with facilitating HR related training and support during bi-annual Performance Review process.
Analyze and report employment data from HRIS.
In complex associate relations matters, assist Sr. HRBPs in conducting investigations and document findings as required by the Company. Capable of independently conducting investigations and documentation of findings in everyday associate relations matters.
Working directly with Sr. HRBP, to support HR functions across two (2) facilities.
SENIOR HUMAN RESOURCE GENERALIST
ALORICA
AUSTIN, TX
07.2016 - 08.2020
Supports the HR strategy and business decisions as communicated by HR business partners and senior HR leaders
Independently advises management regarding complex HR issues to ensure consistent application of practices in compliance with legal requirements and company policy
Includes providing guidance, counseling, and coaching regarding disciplinary actions, terminations, performance management and fact-finding investigations
Partners with and advises department managers on all disciplinary actions and terminations to ensure compliance with company procedures and applicable regulations
Provides an "open door" policy for employees to communicate work related concerns
Counsels employees and maintains positive employee relations
Acts as liaison between employees and management team
Assists in the development and implementation of new or modified site human resource procedures and ensures change supports company policies
Recommends changes to existing company policies, practices and programs to meet changing site and company needs
Partner with recruiting to execute full life cycle recruitment activities relating to sourcing, screening, interviewing and hiring for various positions
May be responsible for participating in recruiting activities and conducting new hire orientations at assigned site(s)
Liaise with Corporate Human Resources departments of expertise when needed to address more complex HR issues such as fact-finding investigations, employment litigation and workforce reorganizations
Responsible for ensuring appropriate employee record-keeping and documentation at the site including recruiting documentation, employee files, labor posters, payroll records and other applicable company, client or regulatory required documentation
Prepares reports in conformance with legislated requirements or organization needs.
HUMAN RESOURCE SUPERVISOR
ALORICA
SAN ANTONIO, TX
02.2015 - 07.2016
Drives the implementation and administration of the company’s HR policies and
programs to one or more sites comprising an employee population of up to 750+
employees
Supports the HR strategy and business decisions as communicated by HR business
partners and senior HR leaders
Independently advises management regarding complex HR issues to ensure consistent
application of practices in compliance with legal requirements and company policy
Includes providing guidance, counseling, and coaching regarding disciplinary actions,
terminations, performance management and fact-finding investigations
Partners with and advises department managers on all disciplinary actions and
terminations to ensure compliance with company procedures and applicable regulations
Provides an "open door" policy for employees to communicate work related concerns
Counsels employees and maintains positive employee relations
Acts as liaison between
employees and management team
Monitors and evaluates employee satisfaction and attrition levels and recommends
strategies and employee-focused programs and activities aimed to improve employee
engagement and retention
Acts on behalf of the HR Manager to administer HR processes, including performance
management and merit review process, benefits enrollment, leaves administration,
organizational development and succession planning
Initiates management training
where appropriate
Assists in the development and implementation of new or modified site human resource
procedures and ensures change supports company policies
Recommends changes to
existing company policies, practices and programs to meet changing site and company
needs
Partner with recruiting to execute full life cycle recruitment activities relating to sourcing,
screening, interviewing and hiring for various positions
May be responsible for
participating in recruiting activities and conducting new hire orientations at assigned
site(s)
Liaise with Corporate Human Resources departments of expertise when needed to
address more complex HR issues such as fact-finding investigations, employment
litigation and workforce reorganizations
Responsible for ensuring appropriate employee record-keeping and documentation at
the site including recruiting documentation, employee files, labor posters, payroll
records and other applicable company, client or regulatory required documentation
Prepares reports in conformance with legislated requirements or organization needs.
HUMAN RESOURCE MANAGER
NORDSTROM
SAN ANTONIO/AVENTURA, TX/FL
04.2009 - 12.2013
Direct, improve, and monitor the talent selection and interviewing process to ensure the store hires the best candidates
Partner with store manager and department managers to successfully build strong selling teams that fulfill staffing, productivity, and selling cost goals
Support store manager in developing department managers' coaching skills to achieve positive results
Lead and manage performance management cycle
Manage employee issues by mediating conflicts, conducting investigations, and reaching appropriate resolutions
Ensure store's compliance with all employment laws
Develop and execute a business plan to achieve corporate goals
Manage office and labor expenses
Conduct new hire orientation and related store training
Partner with department managers to ensure employee evaluations are completed in an accurate and timely manner
Utilize technologies and processes to effectively manage HR operations
Promote coaching and training to ensure the retention of our top performers
Champion a productive and positive work environment that distinguishes Nordstrom as the employer of choice
Teach, coach, and develop a team of top performing HR Assistants.
Education
Some College (No Degree) - Human Resources Management/Buisness
The University of Texas At San Antonio
San Antonio, TX
Some College (No Degree) - Core Classes
San Antonio College
San Antonio, TX
Skills
Oversee employee relations, add additional associates, and ensure terminations are delivered consistently
Provide assistance on benefits and compensation issues
Manage recruiting, hiring, training, counseling, and seeking ways to improve morale and retention through direct relationships with employees and staff
Train, manage, and mentor new staff adhering to corporate standards, policies and procedures, implementing reward and recognition programs to multiple locations
Operate a diverse labor force, creating a culture that earns associates’ confidence and trust
Conduct round table meetings with key internal and external decision makers to determine staff and human capital needs to fit the needs of the business
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Human Resources Business Partner
Visionworks
05.2021 - 01.2022
SENIOR HUMAN RESOURCE GENERALIST
ALORICA
07.2016 - 08.2020
HUMAN RESOURCE SUPERVISOR
ALORICA
02.2015 - 07.2016
HUMAN RESOURCE MANAGER
NORDSTROM
04.2009 - 12.2013
Some College (No Degree) - Human Resources Management/Buisness