Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Revenue Quality Pricing Advisor
FedEx Freight
04.2022 - Current
Negotiated pricing agreements for LTL customers
Collaborated with Sales and Solutions to ensure customer satisfaction while increasing profit margin for FedEx Freight
Approved requests for incremental business based on profitability of accounts
Transportation Planner
FedEx Freight
12.2020 - 04.2022
Supervise the movement of freight across the network in the most cost-effective manner.
Collaborate with operations to decrease operating costs when possible.
Work with service centers across the network to keep freight moving to increase service standard.
Ground & Express Claims Training Lead
FedEx Services
11.2018 - 12.2020
Trained new employees on applications that are used in the claims department
Supervised a vendor location to complete work for FedEx
Engaged in mitigation and negotiation talks with customers when liability is established
Provided weekly reports to managers on new hire production, and options for improvement.
Freight Claims Specialty Representative
FedEx Services
11.2017 - 11.2018
Worked as a team to fix carrier mishandling issues and ensure customer satisfaction
Helped customers understand liability for FedEx Ground and Express
Took phone calls from customers and found best resolutions for FedEx and our customers
Education
Master's in Business Administration - Marketing and Management
Western Governors University
01.2024
Bachelor's in Business Administration - Marketing and Management
Arkansas Tech University
07.2017
Skills
Financial analysis
Relationship building
Performance analysis
Goal setting
Project management
Problem-solving
Critical thinking
Decision-making
Negotiation
Timeline
Revenue Quality Pricing Advisor
FedEx Freight
04.2022 - Current
Transportation Planner
FedEx Freight
12.2020 - 04.2022
Ground & Express Claims Training Lead
FedEx Services
11.2018 - 12.2020
Freight Claims Specialty Representative
FedEx Services
11.2017 - 11.2018
Bachelor's in Business Administration - Marketing and Management
Arkansas Tech University
Master's in Business Administration - Marketing and Management
Director, GTM Pricing Strategy, Pricing Discipline and Accountability at ServiceNowDirector, GTM Pricing Strategy, Pricing Discipline and Accountability at ServiceNow