Dynamic professional with extensive experience in security operations and emergency management. Proven ability in conflict resolution and data analysis, successfully implementing de-escalation techniques to maintain order. Adept at fostering team collaboration and ensuring regulatory compliance, consistently achieving operational excellence in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Detention Officer
City Of Lewisville
Lewisville, TX
04.2024 - 04.2025
Managed intake and release processes, including documentation, fingerprinting, and photographing of inmates.
Maintained accurate records of inmate activities and work-related tasks.
Conducted searches of cells for contraband items such as drugs or weapons.
Assisted in new inmate intake by completing and filing necessary paperwork.
Escorted inmates safely between various areas within the detention center.
Performed administrative duties like filing, data entry, and answering phones.
Coordinated with law enforcement agencies on criminal investigations involving detainees.
Implemented de-escalation techniques to resolve conflicts and maintain order.
Resident Life Director
Redstone Residential
Denton, TX
06.2023 - 02.2024
Provided leadership and mentorship to foster student development, diversity, equity, and inclusion.
Managed off-campus housing and resident life operations at University of North Texas.
Collaborated with facility operations for ongoing community maintenance and improvements.
Maintained accurate records for operational efficiency.
Recruited, hired, and trained a professional staff team.
Developed and implemented programs to enhance community engagement and growth.
Responded effectively to emergency situations and community incidents.
Utilized Microsoft Office Suite to organize records, create training materials, and facilitate communication.
IA Program Specialist Damage Inspector
Department of Homeland Security FEMA
Denton, TX
10.2018 - 04.2023
Scheduled and conducted site inspections to assess damage using ACE 5 software.
Responded promptly to local officials' requests for assistance during crisis situations.
Coordinated with state and federal agencies to obtain necessary resources in support of emergency operations.
Drafted detailed reports outlining operational needs before, during and after an incident.
Accessed NEMIS to verify data for accurate inspection completion and routing.
Established communication networks among agencies involved in emergency management operations.
Prepared grant applications for funding of emergency management projects.
Utilized Google Earth for efficient route planning to maximize field inspection productivity.
Applied extensive knowledge of FEMA guidelines and laws throughout operations.
Provided exceptional customer service to applicants, facilitating their application and inspection processes.
PA Site Inspector
Department Of Homeland Security FEMA
Denton, TX
07.2017 - 10.2018
Utilized grants management software to evaluate infrastructure damage post-disasters.
Created maps, photo markups, and sketches to enhance written reports in Grants Management.
Delivered professional customer service to applicants and communities.
Coordinated with local, government, and tribal municipalities for effective communication.
Applied comprehensive knowledge of FEMA laws and guidelines to ensure compliance.
Produced technical reports using Microsoft Office software for clarity and accuracy.
Responded promptly to requests from local officials during crisis situations.
Identified challenges facing emergency services and implemented practical solutions.
FEMA Disaster Housing Inspector
Vanguard EM
Winchester, VA
03.2017 - 07.2017
Performed over 100 disaster inspections for FEMA contractor with precision and efficiency.
Scheduled inspections using efficient routes via Google Earth to maximize productivity.
Maintained 'A' rating on Vanguard EM inspector portal through exceptional performance.
Conducted thorough assessments of damage in disaster-affected homes to determine eligibility.
Reviewed disaster assistance applications, ensuring accuracy of all submitted documentation.
Advised homeowners on proper documentation of losses from natural disasters.
Maintained accurate records of inspection visits, including photographs of site conditions.
Ensured compliance with federal regulations governing disaster assistance fund usage.
Home Inspector
A Pro Home Inspections
Bohemia, NY
05.2015 - 07.2017
Conducted thousands of comprehensive residential and commercial inspections using Palm Tech software.
Delivered finalized reports within 24 hours of inspection completion.
Utilized ISN Network for efficient scheduling and paperwork management.
Inspected major mechanical systems, including plumbing, heating/cooling, roofing, and foundations.
Presented educational sessions to real estate offices to enhance service awareness and secure business.
Maintained active membership in NASHI and INTERNACHI organizations.
Completed ongoing NYS-approved education courses at Molloy College, NY.
Project Manager
Metaltek Inc.
St James, NY
06.2007 - 05.2015
Managed large architectural glass and metal projects, including World Trade Center Freedom Tower and Google Corporate Campus.
Oversaw daily productivity across job sites to maximize efficiency.
Conducted weekly staff meetings to align team objectives and enhance performance.
Ensured adherence to state safety regulations in all operational activities.
Performed installations of glass storefronts and custom architectural metal features.
Facilitated seamless communication among staff, trades, and clients for project success.
Reported project status and challenges directly to company owner.
Analyzed customer feedback to develop actionable plans for service improvement.
Education
Security Officer Level III Certificate - Security Officer III
Go Strapped Firearms Training
Richardson, TX
05-2025
COR II Certification - COR II
Emergency Management Institute
Emmitsburg, MD
05-2022
Grants Management Specialist
Emergency Management Institute
Emmitsburg, MD
05-2017
Associate of Arts - Communications
Cobleskill University
Cobleskill, NY
01-2010
Some College (No Degree) - Emergency Management
FEMA Emergency Management Institute
Emmitsburg, MD
Skills
Security operations
Emergency response
Conflict resolution
Data analysis
Regulatory compliance
Team building
Emergency management
Grants management
Microsoft Word, Excel, Teams, Outlook
Timeline
Detention Officer
City Of Lewisville
04.2024 - 04.2025
Resident Life Director
Redstone Residential
06.2023 - 02.2024
IA Program Specialist Damage Inspector
Department of Homeland Security FEMA
10.2018 - 04.2023
PA Site Inspector
Department Of Homeland Security FEMA
07.2017 - 10.2018
FEMA Disaster Housing Inspector
Vanguard EM
03.2017 - 07.2017
Home Inspector
A Pro Home Inspections
05.2015 - 07.2017
Project Manager
Metaltek Inc.
06.2007 - 05.2015
Security Officer Level III Certificate - Security Officer III