Daniel Straton
Eugene,OR
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Specialist in data recovery.
Overview
8
8
years of professional experience
Work History
Chief IT Technician & C.O.O.
NW Tech Experts
2017.01 - Current
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Delivery Driver
Wildcraft Cider Works
2023.05 - 2024.06
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
No Degree - Environmental Science
University of Oregon
Eugene, ORSkills
- Information Security
- Hardware maintenance
- Data Recovery
- Equipment Installation
- Service Calls
- Customer Needs Assessment
- Customer Empathy
- Hardware troubleshooting
- Installations and repairs
Traveling musician for over 20 years
As a touring and studio musician for over 2 decades I have excelled in high pressure, self-directed situations. Learning important skills to accompany my artistry such as: tour management, booking, merchandise sales, promotion, networking, itinerary creation, interpersonal dynamic management and conflict-resolution.
Timeline
Delivery Driver
Wildcraft Cider Works
2023.05 - 2024.06
Chief IT Technician & C.O.O.
NW Tech Experts
2017.01 - Current
No Degree - Environmental Science
University of Oregon
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