Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 16 years of experience in sales.
Overview
16
16
years of professional experience
Work History
Territory Manager
International Wholesale Tile
08.2021 - Current
Established successful account relationships by building rapport and maintaining consistent communication.
Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Attended trade shows and industry events to promote company products and services.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Managed over 200 accounts within Florida's East Coast territory.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Achieved established KPI for company, regional team and individual performance through teamwork and customer focus.
Area Sales Manager
Palmetto Solar
02.2021 - 07.2021
Gathered information from D2D interaction
Created efficient solar designs for potential clients
Worked with financial institutions to gain credit approvals
Conducted site surveys to ensure accuracy and gather necessary information regarding installation
Communicated information from engineering reports and conducted regular follow-ups for enhanced client satisfaction.
Used time management skills to map out schedules of myself and team members for maximum efficiency
Led sales team of 5 people in field and supervised appointments
Ran meetings with team and set expectations and goals,
Enrolled clients for tax incentives
Supervised installations and gained referrals at close.
Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
Formulated tactics and strategies to target new potential customers within prioritized markets.
Executed proven strategies to hit sales quota and help company achieve goals.
Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Sleep Expert
City Mattress
02.2017 - 01.2021
Worked fast-paced commission sales floor
Serviced high-end clientele and built rapport for repeat and referral business
Delivered phenomenal customer service to every customer regardless of their needs
Created book of business for residual income
Followed up with customers regularly to ensure satisfaction
Performed in top 25% of company in sales revenue and profit margins
Created Grassroots marketing campaigns to build client base and drive traffic to stores
Handled cash with accuracy and integrity
Monitored peers to ensure fair and conflict free work environment.
Store Manager
La-Z-Boy Furniture Galleries
03.2012 - 01.2017
Delivered excellent customer service by greeting and assisting each customer
Consistently surpassed goal of 8% growth YOY at over 54% GPM
Opened new store location and assisted in all aspects of corporate acquisition.
Determined staff promotions and demotions, and terminated employees when necessary
Completed weekly schedules according to payroll/staffing policies
Successfully led key projects which resulted in successful corporate acquisition of franchise locations
Trained all new managers on store procedures and policies
Analyzed marketing information and translated it into strategic plans
Addressed and corrected sales staff communication issues in tactful and effective manner
Contributed to merchandising ideas at team sale meetings
Conducted regular performance evaluations.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Director of Sales
CCP Business Solutions
01.2010 - 01.2012
Managed portfolio of over 150 accounts, which generated $500k in revenue per year
Managed team of sales representatives, providing guidance, coaching and support.
Established pricing strategies to maintain competitive pricing and maximize profits.
Connected with prospects through trade shows, cold calling and local-area networking.
Scheduled average of 25 appointments per week
Grew customer base from 100 accounts to 150 accounts in under 6 months
Wrote, proofed and edited sales proposals and correspondence
Ranked in top 5% of sales representatives out of 1500 representatives in U.S
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
Addressed customer questions and concerns regarding products, prices and availability.
Managed accounts to retain existing relationships and grow share of business.
Assistant Manager
P.C. Richard & Son
02.2008 - 01.2010
Delivered excellent customer service by greeting and assisting customers
Addressed customer inquiries and resolved complaints
Stocked and restocked inventory when shipments were received
Reorganized sales floor to meet company demands
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Trained staff to deliver outstanding customer service
Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Arts - Communications/Religious Studies
Elon University, Elon, NC
05.2007
Skills
Retail Management (10 years)
Time Management
Staff Evaluations
Multitasking and Organization
Lead Prospecting
Business Analytics
Merchandising
Presentation Skills
Proposal Writing
Strategic Planning
Proficient in MS Office, CRM, and POS systems (10 years)
Expense Control (10 years)
Conflict Resolution Expert (10 years)
Account and Territory Management
Timeline
Territory Manager - International Wholesale Tile
08.2021 - Current
Area Sales Manager - Palmetto Solar
02.2021 - 07.2021
Sleep Expert - City Mattress
02.2017 - 01.2021
Store Manager - La-Z-Boy Furniture Galleries
03.2012 - 01.2017
Director of Sales - CCP Business Solutions
01.2010 - 01.2012
Assistant Manager - P.C. Richard & Son
02.2008 - 01.2010
Elon University - Bachelor of Arts, Communications/Religious Studies
Quality Assurance Specialist/Customer Service Representative at International Wholesale Tile ( IWT )Quality Assurance Specialist/Customer Service Representative at International Wholesale Tile ( IWT )
Commercial Architectural & Design Consultant at International Tile and Marble,Commercial Architectural & Design Consultant at International Tile and Marble,