Daniel Sullivan
CANTON,GA
Summary
Seasoned Operations Manager and talented leader with 50 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
51
51
years of professional experience
Work History
Manager of Operations
USAA - P&C Auto Insurance
05.2004 - 12.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Manager of Operations
Prudential Property And Casuality Insurance
03.1975 - 03.2003
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Auto Appraiser
Chubb Group Of Insurance Companies
03.1970 - 04.1974
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
- Used to calculate damages and claim values.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Accurately estimated parts and labor for over repairs.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
Education
High School Diploma -
Holy Cross High School
Delran, NJ06.1966
Skills
- Customer Satisfaction
- Process Development and Streamlining
- Process and Procedure Refinement
- Delivery Schedules
- Program Optimization
- Workshop Coordination
- Quality Standards
- Quality Control Measures
Timeline
Manager of Operations
USAA - P&C Auto Insurance
05.2004 - 12.2020
Manager of Operations
Prudential Property And Casuality Insurance
03.1975 - 03.2003
Auto Appraiser
Chubb Group Of Insurance Companies
03.1970 - 04.1974
High School Diploma -
Holy Cross High School