DANIEL SWANN
Plano,TX
Summary
Detail-oriented Defense Manufacturing Professional skilled in precision production operations and inspection readiness within regulated environments. Strong background in customer service, claims recovery, and administrative operations. U.S. Army veteran committed to supporting high-volume projects with accuracy and professionalism.
Overview
38
38
years of professional experience
Work History
Senior Production Operator
Raytheon
McKinney, Texas
08.2020 - Current
- Maintained production flow by accurately completing, checking, and routing work to next stage, ensuring consistent operations.
- Ensured inspection readiness by verifying completed work before release, minimizing delays and facilitating smooth handoffs between teams.
- Supported manufacturing operations for multiple products, closely following process requirements and ensuring downstream quality expectations.
- Expanded versatility by training in coating operations for a new project, increasing ability to support changing production needs.
- Established strong record of dependability in precision-driven environment emphasizing consistency, safety, and procedural compliance.
Ride Share Driver / Independent Contractor
Lyft
Dallas, Texas
09.2016 - Current
- Achieved and maintained a 4.95-star rating over six years, demonstrating commitment to service quality and professionalism.
- Completed 12,700+ trips, managing daily operations, scheduling, and routing to optimize customer experience.
- Utilized route planning and time management to deliver reliable service during peak demand periods.
Payment Recovery Technician
GEICO
Dallas, Texas
09.2015 - 08.2016
- Negotiated with policyholders and adverse carriers to recover property damage payments and deductibles, enhancing overall recovery rates.
- Recovered hundreds of thousands of dollars monthly through effective negotiation, showcasing results-oriented approach.
- Managed subrogation for multiple claims daily in fast-paced call center, ensuring thorough documentation and timely follow-through.
Licensed Insurance Service Agent
GEICO
Dallas, Texas
01.2015 - 09.2015
- Guided customers through policy options and next steps, delivering accurate and responsive service in a fast-paced environment.
- Resolved policy inquiries and provided tailored coverage options to enhance customer understanding.
- Facilitated policyholder coverage changes, ID cards, payments, and cancellations, ensuring smooth transactions and adherence to company policies.
- Managed claims processing using company-specific software, ensuring compliance with company protocols.
- Informed clients about insurance products and benefits, facilitating informed decision-making.
Licensed Inside Sales Insurance Agent
GEICO
Dallas, Texas
05.2011 - 01.2015
- Guided customers through automotive insurance quotations, clarifying coverage options to enable informed decision-making.
- Analyzed client needs to recommend tailored insurance solutions.
- Assisted clients in selecting tailored insurance coverage options, ensuring alignment with individual needs.
- Supported new policy setup while balancing sales goals, customer education, and service quality.
- Resolved policy inquiries and claims with exceptional customer service, enhancing client satisfaction.
Personnel Administration Specialist
United States Army
09.1988 - 07.1995
- Maintained personnel database records for battalion of 800+ soldiers, ensuring accurate organization and accountability.
- Managed strength and manning rosters, processed task force deployment paperwork, and monitored payroll to support operational readiness.
- Provided administrative support in mission-focused environment, prioritizing precision and timeliness to enhance efficiency.
Education
Information Technology Support Professional -
Computer Learning Center
07-1999
Skills
- Production Support
- Production Troubleshooting
- Defense Manufacturing
- Inspection Readiness
- Process compliance
- Manufacturing Coordination
- Logistics Management
- Documentation Control
- Client Interaction
- Dependability
- Cross-Functional Teamwork
- Military Discipline
Military Experience
United States Army, Personnel Administration Specialist, 09/88, 07/95, Maintained personnel database records for a battalion of 800+ soldiers, requiring accuracy, organization, and accountability., Managed strength and manning rosters, processed task force deployment paperwork, and monitored payroll and financial documents., Provided dependable administrative support in a mission-focused environment where precision and timeliness were essential.
Timeline
Senior Production Operator
Raytheon
08.2020 - Current
Ride Share Driver / Independent Contractor
Lyft
09.2016 - Current
Payment Recovery Technician
GEICO
09.2015 - 08.2016
Licensed Insurance Service Agent
GEICO
01.2015 - 09.2015
Licensed Inside Sales Insurance Agent
GEICO
05.2011 - 01.2015
Personnel Administration Specialist
United States Army
09.1988 - 07.1995
Information Technology Support Professional -
Computer Learning Center