Daniel Sweeney
Chicago,IL
Summary
With a proven track record at American Airlines, I excel in customer engagement and effective listening. My problem-solving expertise and collaboration skills ensured seamless service delivery, enhancing customer satisfaction and retention. Trained new representatives, fostering a culture of excellence and continuous improvement.
Diligent Customer Care with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
American Airlines
07.1994 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Learned and utilized customer service software to manage client interactions efficiently.
- Adapted to various customer needs, ensuring a positive experience during each interaction.
- Collaborated with team members to resolve escalated issues and improve service delivery.
- Maintained product knowledge to effectively address customer questions and concerns.
- Participated in training sessions to enhance communication skills and service techniques.
- Monitored customer satisfaction levels, identifying areas for potential improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- OVERALL JOB EXPERIENCE
- Making sure customers have the best experience with checking in with me and providing great customer service from the moment customer walks up to me until the time its time for them to proceed to the gate after check in is complete. I also provide Supervision for Arrivals and Departures for deplaning and boarding customers. I was also a flight attendant providing customers with a great experience during their journey to and from their destinations.
Education
High School Diploma -
Ashtabula High School
Ashtabula, OHSkills
- Customer engagement
- Effective listening
- Problem-solving expertise
- Customer relations
- Effective complaint resolution
Timeline
Customer Service Representative
American Airlines
07.1994 - Current
High School Diploma -
Ashtabula High School
Similar Profiles
Crystal Michelle BarayCrystal Michelle Baray
MSR Bank Secrecy Act - Compliance at American Airlines, American Airlines HDQMSR Bank Secrecy Act - Compliance at American Airlines, American Airlines HDQ
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
CRYSTAL FENNELCRYSTAL FENNEL
Airline-customer-service-agent/ Airline-Ramp Agent at US Airways American Airlines Piedmont AirlinesAirline-customer-service-agent/ Airline-Ramp Agent at US Airways American Airlines Piedmont Airlines
Kimberly WoodKimberly Wood
Caretaker at Self EmployedCaretaker at Self Employed