Daniel Szesnat
Charlotte,NC
Summary
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
24
24
years of professional experience
Work History
Food and Beverage Manager
Hilton Charlotte Airport
04.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
Sales Associate Level II
Sherpa Auto Transport
07.2021 - 03.2024
- Handle high volume inbound and outbound sales calls
- Consultative sales based on shipping needs
- Track monthly sales goals via sales reports and monitoring tracking systems
- Built relationships with customers for future shipping opportunities
- Part of the mentor program assisting new/struggling agents with salesmanship techniques
Shift Manager
Toro Cantina
02.2020 - 11.2020
- Performs as a liaison between front and back of house staff
- Involved in day to day operations including but not limited to coordinating floor plans, coaching and directing staff, and cash reconciliation
- Experience with customer service, problem resolution, and time management
Bar Manager
TL Cannon Companies
12.2018 - 02.2020
- Responsible for daily cash handling, product inventory, and product ordering
- Maintained accurate records involving employee training and testing compliance
- Trained and managed multiple employees and MITs (managers in training) under the distinction of Neighborhood Expert
- Experienced in conducting interviews and working with a diverse team
Culinary Manager, Lead Bartender
Bonefish Grill
09.2013 - 07.2018
- Acted as training coordinator to multiple store locations and assisted in the opening of two new restaurant locations in the Boston area
- Performed prospective mitigation approaches to risk management and ensured business compliance
- Experience with training incoming management
Bartender
Unos Chicago Grill
04.2001 - 09.2013
- Provided exceptional customer service in a fast-paced environment while maintaining multiple tasks
- Trained incoming employees in the following areas: sanitation, customer service, and kitchen and bar expertise
- Maintained recipe integrity by adhering to management specifications
Education
Associate Of Applied Arts - Casino Gaming Management
SUNY SCCC
Schenectady, NY06.2015
Skills
- Cost Control
- Scheduling
- Sanitation Standards
- Hiring Processes Management
- Kitchen Operations Management
- Strong Time Management Skills
- Hospitality Management
Timeline
Food and Beverage Manager
Hilton Charlotte Airport
04.2024 - Current
Sales Associate Level II
Sherpa Auto Transport
07.2021 - 03.2024
Shift Manager
Toro Cantina
02.2020 - 11.2020
Bar Manager
TL Cannon Companies
12.2018 - 02.2020
Culinary Manager, Lead Bartender
Bonefish Grill
09.2013 - 07.2018
Bartender
Unos Chicago Grill
04.2001 - 09.2013
Associate Of Applied Arts - Casino Gaming Management
SUNY SCCC
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