Daniel Tallon
Wolcott,Colorado
Summary
Dynamic golf starter with proven abilities in enhancing guest experiences through effective communication and attention to detail. Committed to optimizing player flow and ensuring a welcoming environment.
Results-driven supervisor with a strong work ethic, effective communication, and problem-solving skills. Proven success in enhancing operations and fostering teamwork to achieve high customer satisfaction.
Overview
40
40
years of professional experience
Work History
Supervisor
LAZ Parking
Eagle County Regional Airport
11.2023 - Current
- Oversaw daily parking operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on parking protocols and safety procedures to enhance performance.
- Implemented process improvements that streamlined operations and reduced turnaround times.
- Coordinated scheduling for team members to optimize resource allocation during peak hours.
- Resolved customer inquiries and complaints promptly, maintaining high service standards.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Golf Starter
Troon Golf
Cordillera Valley Club
04.2009 - Current
- Managed tee time schedules, ensuring efficient player flow throughout the day.
- Provided exceptional customer service, enhancing overall guest experience on the course.
- Monitored course conditions and reported maintenance needs to ensure optimal playability.
- Trained new staff on operational procedures and customer interaction protocols.
Supervisor
Eagle County Regional Airport
Eagle, CO
12.2008 - 04.2022
- Supervised daily airport operations to ensure compliance with safety regulations and protocols.
- Coordinated staff schedules to optimize workflow and enhance service efficiency.
- Trained new employees on operational procedures and customer service standards.
- Implemented process improvements to streamline passenger check-in and boarding procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Construction Manager
Resort Concepts
Edwards, CO
01.2004 - 01.2008
- Led regular site inspections, identifying potential issues and implementing corrective measures.
- Developed project schedules using construction management software to improve workflow accuracy.
- Mentored junior staff in best practices for construction methodologies and compliance standards.
- Negotiated contracts with vendors, achieving favorable terms while maintaining quality standards.
Construction Manager
RA Nelson, Inc.
Vail Valley
06.1986 - 09.2001
- Oversaw project planning and execution, ensuring adherence to timelines and budgets.
- Managed subcontractor performance, enhancing collaboration and quality of work on-site.
- Implemented safety protocols, reducing workplace incidents and promoting a culture of safety.
- Coordinated resource allocation, optimizing labor and materials for project efficiency.
Education
Associate of Science - Psychology
Lyndon State College
Lyndonville, VT04-1970
Skills
- Leadership
- Weather monitoring
- Strong interpersonal skills
- Positive attitude
- Safety awareness
- Strong work ethic
- Time management
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Multitasking
- Reliability
- Effective communication
- Active listening
- Adaptability and flexibility
Additional Information
References:
Will Cook, CEO Vail Health, Vail, Colorado
970-476-2451
Matt Wilson, Manager, LAZ Parking, EGE
920-206-5640
Darren Szot, Dir. Of Golf, Troon Golf, Cordillera, Co
970-926-5901
Kent Myers, Cordillera Valley Course HOA, Edwards, Co
970-390-7207
David Reid, Director of Aviation, EGE, Gypsum, Co
970-328-2648
Timeline
Supervisor
LAZ Parking
11.2023 - Current
Golf Starter
Troon Golf
04.2009 - Current
Supervisor
Eagle County Regional Airport
12.2008 - 04.2022
Construction Manager
Resort Concepts
01.2004 - 01.2008
Construction Manager
RA Nelson, Inc.
06.1986 - 09.2001
Associate of Science - Psychology
Lyndon State College
Governors Conference Top Frontline Worker 2022
I was an award for best customer service as a "frontline worker" awarded at the 2022 Governors Conference! I was nominated by the Terminal Manager nd at Eagle County Airport, Jodi Doney. She witnessed an interaction with one of our passengers that exemplified my customer service skills and that with her having been my Supervisor and seeing my daily performance thought I was worthy of the award!