Daniel Taquez
Sales Engineer
Denver,CO
Summary
Technical Implementation specialist with over 3 years of experience in SaaS Implementation projects. Skilled in product management, client onboarding, and product integration.
Overview
6
6
years of professional experience
Work History
Implementation Lead
Lighthouse
1 2022 - Current
- Configured a business intelligence tool to various proprietary payment management systems
- Hosted product education seminars and handled VIP client escalations
- Led process improvement efforts to create standardized work flows, documented in Confluence
- Organized weekly sprints for team, with an onboarding goal of up to 20 connections a week.
- Worked along side engineering and product teams to handle workflow improvements
Operations and Service Delivery Executive
Lighthouse
08.2021 - 01.2022
- Provided data feed setup support
- Monitored customer interaction metrics to improve client onboarding experience
- Organized user permission structure for SSO accounts
- Escalated technical issues to engineering teams via JIRA
Account Executive
Dish Network
12.2019 - 07.2021
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
Sales Engineer
Haul
Denver
11.2024 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Education
Full Stack Developer Computer Science -
05.2018 - 11 2018
Skills
Intercom
Salesforce
Mondaycom
Bombgar
Zendesk
Run Deck
AWS
Google Cloud
Slack
Microsoft Office
Timeline
Sales Engineer - Haul
11.2024 - Current
Operations and Service Delivery Executive - Lighthouse
08.2021 - 01.2022
Account Executive - Dish Network
12.2019 - 07.2021
Denver University - Full Stack Developer Computer Science,
05.2018 - 11 2018
Implementation Lead - Lighthouse
1 2022 - Current