Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Taquez

Implementation Specialist
Denver,CO

Summary

Technical Implementation specialist with over 3 years of experience in SaaS Implementation projects. Skilled in product management, client onboarding, and product integration.

Overview

5
5
years of professional experience

Work History

Lead Implementation Specialist

Lighthouse
1 2022 - Current
  • Configured a business intelligence tool to various proprietary payment management systems
  • Hosted product education seminars and handled VIP client escalations
  • Led process improvement efforts to create standardized work flows, documented in Confluence
  • Organized weekly sprints for team, with an onboarding goal of up to 20 connections a week.
  • Worked along side engineering and product teams to handle workflow improvements


Operations and Service Delivery Executive

Lighthouse
08.2021 - 01.2022
  • Provided data feed setup support
  • Monitored customer interaction metrics to improve client onboarding experience
  • Organized user permission structure for SSO accounts
  • Escalated technical issues to engineering teams via JIRA


Technical Support Executive

Dish Network
12.2019 - 07.2021
  • Provided Tier 1 & 2 product support to external clients
  • Analyzed and developed service goals for in-bound call center
  • Diagnosed internal hardware, software and network issues

Education

Full Stack Developer Computer Science -

Denver University
05.2018 - 11 2018

Skills

Intercom

Salesforce

Mondaycom

Bombgar

Zendesk

Run Deck

AWS

Google Cloud

Slack

Microsoft Office

Timeline

Operations and Service Delivery Executive

Lighthouse
08.2021 - 01.2022

Technical Support Executive

Dish Network
12.2019 - 07.2021

Full Stack Developer Computer Science -

Denver University
05.2018 - 11 2018

Lead Implementation Specialist

Lighthouse
1 2022 - Current

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Daniel TaquezImplementation Specialist