Daniel Tavares, RVT
San Clemente,CA
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric veterinary offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Practice Manager
Veterinary Urgent Care By Ethos
06.2022 - Current
- Launched grand opening for facility, staffed, stocked and created inventory baseline
- Expanded to multi-site management and assisted in training management for additional locations.
- Create and foster relationships with all surrounding animal care facilities/hospitals through frequent in person visits and marketing events.
- Deliver timely communication of product sales and services to regional management by preparing presentations quarterly for C-suite team reviewing sales, services, and progress.
- Partner with upper management and colleagues to discuss current profit and loss establish goals and evaluate/implement changes to continue growth throughout the region.
- Manage associates and staff (including but not limited to): interviewing, hiring, onboarding, phase training, monitoring performance, productivity, and conflict resolution
- Ensure that all staff remain current on license certifications, OSHA requirements, diversity and inclusion policies, and additional training
- Boost staff morale by offering constructive feedback and specific direction.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Practice Manager
Banfield Pet Hospital
10.2017 - 06.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
Instructor, Veterinary Technology
Stanbridge University
11.2016 - 02.2018
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
Lead Technician
Talega Animal Hospital
05.2012 - 10.2016
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Education
Registered Veterinary Technician Certificate -
Professional Veterinary Assistant School
11.2011
Communication And Customer Service Course -
Patterson University
Fear Free Certified
Skills
- Practice Management
- Staff Management
- Medical Personnel Recruitment
- Regulatory Compliance
- Effective communication
- Marketing strategies
- Referral Management
- Data-driven decision-making
- Team leadership
- Business development
Affiliations
- CVMA
- SCVMA
Timeline
Practice Manager
Veterinary Urgent Care By Ethos
06.2022 - Current
Practice Manager
Banfield Pet Hospital
10.2017 - 06.2022
Instructor, Veterinary Technology
Stanbridge University
11.2016 - 02.2018
Lead Technician
Talega Animal Hospital
05.2012 - 10.2016
Registered Veterinary Technician Certificate -
Professional Veterinary Assistant School
Communication And Customer Service Course -
Patterson University
Fear Free Certified
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