Daniel Teles
Clermont,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I can bring confident presence to in-person interactions. Safety-focused approach to managing people interactions and activity. Highly-motivated employee with desire to take on new challenges. Exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer
Lake County Sheriff's Department
Traverse City, FL
02.2022 - Current
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
Customer Service Representative
Executive Villas Florida
Davenport, FL
05.2021 - 02.2022
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Office Assistant
Walpole Recreation Center
Walpole
01.2018 - 01.2019
- Greeted visitors in a professional manner and provided assistance when necessary.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
Bus Boy / Host
Bom Caldo Restaurant
Norwood
01.2017 - 01.2018
- Resolved conflicts between customers when necessary.
- Balanced cash drawers at the end of each shift.
Education
High School Diploma -
East Ridge High School
Clermont, FL06-2020
Skills
- Facility Security
- Surveillance
- De-Escalation Techniques
- First aid and CPR certified
- Weapons training
- Policy Enforcement
- Positive attitude, works independently and as a team player
- Bi-lingual English/Portuguese and some Spanish
- Crisis Management
- Trained in defensive tactics
- Suicide Prevention
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
Certification
- Taser Certified
- CIT Certified
- First Aid Certified
- National Response Framework
- Basic incident command system for initial response
- Introduction to incident command system
- Active Shooter
- Introduction to the national incident management system
- Introduction to hazardous materials
- De-Escalation Certified
References
References available upon request.
Timeline
Correctional Officer
Lake County Sheriff's Department
02.2022 - Current
Customer Service Representative
Executive Villas Florida
05.2021 - 02.2022
Office Assistant
Walpole Recreation Center
01.2018 - 01.2019
Bus Boy / Host
Bom Caldo Restaurant
01.2017 - 01.2018
High School Diploma -
East Ridge High School
- Taser Certified
- CIT Certified
- First Aid Certified
- National Response Framework
- Basic incident command system for initial response
- Introduction to incident command system
- Active Shooter
- Introduction to the national incident management system
- Introduction to hazardous materials
- De-Escalation Certified
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