DANIEL TINEO
New Haven,CT
Summary
Succeeding has been the greatest satisfaction for me, working with a great team to achieve the goals of the companies fills me with great satisfaction, and I hope that many goals can be achieved in this new adventure.
Overview
8
8
years of professional experience
Work History
Sales Associate
AutoZone
06.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Store Manager
GORIS Mini Market
12.2020 - 01.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Medicine Delivery Driver
Health Ex
11.2019 - 03.2020
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Seles Representative
E&Berg
02.2016 - 05.2018
- Answered questions and resolved concerns for customer support.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Established relationships with existing customers to promote new product or service opportunities.
- Utilized broad knowledge to recommend solutions to potential customers.
- Built relationships, earning client trust through listening to drive sales.
- Processed customer orders and collected payment information.
- Conducted outreach calls, promoting brand and encouraging purchases.
- Maintained customer interaction and activity records in CRM system.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Cyber Security
NYU
New York, NYHigh School Diploma -
John Bowne High School
Flushing, NY07.2009
Skills
- Verbal and Written Communication
- Inventory Management
- Store Operations Oversight
- Team Building and Leadership
- Employee Supervision and Motivation
- Documentation and Reporting
- Staff Supervision
- Customer Service
- Cash Management
- Pricing Strategies
- Recruiting and Hiring
- Sales Strategies
- Store Opening and Closing
- Cargo handling Safety systems Organization Route management Lifts up to [27] pounds Defensive driver training Excellent sense of direction MS Office, Planning and coordination Experience Pick up and delivery of cargo in Trailer trucks with expert knowledge of roads, highways, and interstates
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
AutoZone
06.2023 - Current
Store Manager
GORIS Mini Market
12.2020 - 01.2023
Medicine Delivery Driver
Health Ex
11.2019 - 03.2020
Seles Representative
E&Berg
02.2016 - 05.2018
Some College (No Degree) - Cyber Security
NYU
High School Diploma -
John Bowne High School