Summary
Overview
Work History
Education
Skills
Honors Leadership Certifications
Timeline
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Daniel Tolak

Springfield,MO

Summary

IT support technician with hands-on experience troubleshooting hardware and software issues, device imaging, malware remediation, and end-user support. Experience assisting with firewall policies, access control, and network segmentation in educational environments.

Overview

8
8
years of professional experience

Work History

IT Support Technician & Cybersecurity Intern

Ozarks Tech
Springfield, MO
11.2024 - 07.2025
  • Delivered hands-on IT user support across campus, troubleshooting and repairing hardware issues, performing system imaging and updates, and resolving technical problems for faculty, staff, and students.
  • Installed and configured hardware and software while managing Jira support tickets for malware remediation, account issues, and device troubleshooting.
  • Assisted the Cybersecurity team with access control management, firewall policies, and network segmentation tasks.

Installation Technician Contractor

Comcast
Dallas, TX
12.2017 - 03.2018
  • Performed aerial work with fiber taps and load equalizers (LEs), diagnosing and resolving signal issues to restore service reliability.
  • Diagnosed and resolved technical issues with cable and internet connections.
  • Installed and configured Xfinity broadband services, enhancing connectivity for residential and commercial clients.

Education

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University
Salt Lake City, UT
02-2027

Associate of Applied Science - Cybersecurity

Ozarks Technical Community College
Springfield, MO
05-2025

Skills

  • Hardware Troubleshooting & Diagnostics
  • Device Imaging
  • Malware Remediation
  • Jira Ticketing System
  • End User Support
  • Network Troubleshooting
  • Software Installation & Configuration
  • Firewall Policies and Access Control
  • Network Segmentation
  • Linux Fundamentals

Honors Leadership Certifications

  • CompTIA A+
  • CompTIA Linux+
  • CompTIA Security+
  • CompTIA Network+
  • CompTIA Systems Support Specialist
  • Phi Theta Kappa

Timeline

IT Support Technician & Cybersecurity Intern

Ozarks Tech
11.2024 - 07.2025

Installation Technician Contractor

Comcast
12.2017 - 03.2018

Bachelor of Science - Cybersecurity and Information Assurance

Western Governors University

Associate of Applied Science - Cybersecurity

Ozarks Technical Community College
Daniel Tolak