Daniel Tompkins
Orange,MA
Summary
Office professional with comprehensive background in administrative support and office management. Over 20 years of experience proficient in data entry, accounts payable/receivable management and commitment to accurate and timely processing of transactions. Invoice processing, handling of customer payments, collaborating with team members to maintain accurate financial records and maintaining confidentiality of sensitive information. Skilled in computer programs, including Microsoft Office, QuickBooks and Spak software.
Overview
30
30
years of professional experience
Work History
Office Administrative Assistant
G.L.M., Inc.
08.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Office Manager
Richard D. Smith, Inc.
01.2005 - 06.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Office Assistant
Richard D. Smith, Inc.
06.1995 - 01.2005
- Utilized office management software to record and track customer information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Associate of Science - Business Administration
Mount Wachusett Community College
Gardner, MA05-2022
No Degree - Personal Trainer
International Sports Science Association
Carpinteria, CA10-2024
Skills
- Billing and invoicing
- Database entry
- Microsoft office
- Leadership and supervision
- Operations management
- Accounting support
- Multitasking and organization
- Team support
- Administrative support
- Customer service
- Dedicated team player
Timeline
Office Administrative Assistant
G.L.M., Inc.
08.2020 - Current
Office Manager
Richard D. Smith, Inc.
01.2005 - 06.2011
Office Assistant
Richard D. Smith, Inc.
06.1995 - 01.2005
Associate of Science - Business Administration
Mount Wachusett Community College
No Degree - Personal Trainer
International Sports Science Association
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