Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
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Daniel Torbush

Swansboro,NC

Summary

I aim to advance my career, education, and expertise in the golf industry by joining a reputable and esteemed organization. The primary objective is to ensure outstanding customer service and superior playing conditions for the members and guests at the facility, while strictly following all standards, policies, and regulations. As a service-oriented General Manager, I am committed to fostering positive customer experiences that encourage loyalty and repeat patronage. I effectively manage resources to meet operational demands and possess strong sales acumen, sound judgment, strategic planning skills, and excellent interpersonal communication abilities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager & Director of Golf

Crystal Coast Country Club
09.2019 - Current

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Turned Club from bankruptcy to making a profit the first year. Each year has been an increase in profits with the projected profits for 2024 close to 1M.
  • Increased golf shop merchandise sale from $50,000/year to $210,000 while maintaining 65% COGS.
  • Decreased F&B COGS from 50% to 38%.
  • Installed all new POS systems and coded the entire program for all departments. Also built a new website that included online reservations and a member portal.
  • Create the entire budget for all departments each year.
  • Responsible for all financial and operational control of the Club.
  • Turned the golf course into a Top 100 golf course in three years (Currently #87).
  • High knowledge in turfgrass management.
  • Manage all capital projects each year.

Golf Course Manager (NF-04)

Gulf Winds Golf Course – NAS Corpus Christi
08.2015 - 08.2019
  • Responsible for all aspects of the golf, food and beverage, and maintenance operation
  • Currently oversee 22 employees in three different locations
  • Have grown tournament operations from annually hosting around 5 tournaments to around 25 tournaments per year
  • Have increased merchandise sales in the club house from $20,000 per year to around $55,000 per year
  • Created a yearlong points race to keep patrons involved throughout the year and have created more of a club atmosphere to increase revenue.

Head Golf Professional & Membership Director

Birkdale Golf Club
02.2012 - 06.2015
  • Primary responsibilities include daily operations including growing the business from 30,000 rounds/year to 40,000 rounds/year, supervising 20 part-time and full-time outside and inside operation workers, responsible for maintaining budget and controlling cost, implementing successful membership promotions, responsible for obtaining 50 new members per year consistently for the past three years and maintaining an average of $45,000/month dues line, merchandising & purchasing for golf shop; Average $80,000/year in sales while maintaining 65-70% COGS, tournament operation and scoring, club repair, running member associations, teaching private lessons and clinics, providing high level customer service experience within a semi-private club setting

Assistant Golf Professional

Devils Ridge Golf Club
08.2008 - 09.2011
  • Primary responsibilities included supervising part-time outside operation workers, scheduling for outside staff, merchandising, tournament operation and scoring, club repair, teaching junior camps and clinics, providing high level customer service experience within private club setting
  • Boosted tournament participation with proactive promotion, registration, and organization efforts.
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Conducted private lessons focusing on individual player development and improvement.
  • Assisted manager with making purchases for club pro shop.

Education

Bachelor of Science - PGA Golf Management

North Carolina State University
Raleigh, NC
06.2012

Skills

  • Quality Management
  • Verbal and written communication
  • Team training and development
  • Labor Cost Controls
  • Training and Development
  • Consistently meet goals
  • Cost Reductions
  • Operations Management
  • Effective leader
  • Staff Management
  • Administrative Skills
  • Customer Relations

Accomplishments

  • Class Representative for PGA Golf Management Program
  • Tournament Committee for PGA Golf Management Program
  • Worked at the National PGA Merchandise Show in Orlando-2008
  • “Get Golf Ready in 90 Days”- Free Group Lessons
  • First Tee Program-2 years of service
  • “Play Golf Chesterfield” – Free Clinics
  • Multiple Network Meetings
  • Top 100 Fitter for Mizuno – 2017
  • Star Service Instructor for MWR - 2018
  • Civilian of the Quarter (Department of the Navy)

References

  • Matthew Jones, PGA, General Manager, Atsugi Golf Course, Atsugi, Japan, Matthew.jones@fe.navy.mil
  • Raymond Reyes, PGA, General Manager, Carolina Trace Country Club, Sanford, NC, (919) 499-5121, (919) 412-1882
  • William Bartram, PGA, Assistant Golf Professional, Hawks Ridge Golf Club, Atlanta, GA, (770) 845-8161

Certification

  • PGA Class A
  • Top 100 Mizuno Fitter
  • Who's Who in America Recipient
  • ServSafe Certified

Timeline

General Manager & Director of Golf

Crystal Coast Country Club
09.2019 - Current

Golf Course Manager (NF-04)

Gulf Winds Golf Course – NAS Corpus Christi
08.2015 - 08.2019

Head Golf Professional & Membership Director

Birkdale Golf Club
02.2012 - 06.2015

Assistant Golf Professional

Devils Ridge Golf Club
08.2008 - 09.2011

Bachelor of Science - PGA Golf Management

North Carolina State University
  • PGA Class A
  • Top 100 Mizuno Fitter
  • Who's Who in America Recipient
  • ServSafe Certified
Daniel Torbush