Daniel Torres
Los Angeles,CA
Summary
Professional with a strong background in customer interactions and service solutions along with Banking. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Bank of America
07.2023 - 03.2025
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Specialist
Apple
06.2024 - 12.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted system diagnostics to identify potential issues or malfunctions with Apple products.
- Probed with customers to find the right apple products that are tailored to their needs.
- Maintained up-to date understanding of the latest apple product's, features, and services.
Universal Service Agent
Tucoemas Federal Credit Union
05.2021 - 07.2023
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted customers with online banking setup and troubleshooting issues they experienced.
- Managed all aspects of daily operations including cash handling, balancing, processing deposits and withdrawals ,issuing loans.
Barista
Starbucks
09.2017 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handcrafted the perfect beverage for everyone of my customers.
- Controlled line and crowd with quick, efficient service.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Education
Associate of Arts - Business Administration
Porterville College
Porterville, CA06-2023
Skills
- Customer service
- Critical thinking
- Relationship building
- Cash handling
- Cross-selling expertise
- Customer Service-oriented
- Risk management policies
Languages
Spanish
Timeline
Specialist
Apple
06.2024 - 12.2024
Relationship Banker
Bank of America
07.2023 - 03.2025
Universal Service Agent
Tucoemas Federal Credit Union
05.2021 - 07.2023
Barista
Starbucks
09.2017 - 06.2023
Associate of Arts - Business Administration
Porterville College
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