Bilingual Therapeutic Support for Families professional with a strong background in behavioral health services, crisis intervention, and advocacy. Proven ability to lead teams while providing direct support to youth and families, ensuring the development of individualized treatment plans that foster positive outcomes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Therapeutic Support for Families (TSF) Lead
Journeys LLC
Wilmington, DE
02.2025 - 09.2026
Provided therapeutic and family support services and led staff oversight, quality assurance, and daily program operations.
Continued providing direct therapeutic support to youth and families while serving as a Team Lead.
Led biweekly group supervision sessions, providing staff with a collaborative space to discuss caseloads, challenges, and strategies.
Collaborated with supervisors and team members to enhance service quality and achieve positive client outcomes.
Conducted chart reviews for TSF staff, ensuring accurate, timely, and consistent documentation while maintaining HIPAA compliance
Participated in biweekly Team Lead meetings to communicate updates, address concerns, and coordinate program needs.
Facilitated the interview process to identify suitable candidates for open positions. and the hiring process for prospective employees.
Completed company wide car inspections on a quarterly basis
Therapeutic Support for Families (TSF)
Journeys LLC
Wilmington, DE
01.2022 - 02.2025
Provided therapeutic support and advocacy to youth and families experiencing behavioral health and family-related challenges.
Collaborated with mental health professionals to coordinate comprehensive, client-centered services that addressed specific family needs.
Developed and implemented individualized treatment and safety plans based on client and family needs.
Used targeted interventions and family-focused strategies to promote improved family functioning and individual well-being.
Provided empathetic guidance to families in identifying strengths and resources, leading to actionable solutions.
Advocated for clients and families, ensuring coordinated care by effectively engaging with professionals across multiple systems.
Coordinated with schools, healthcare providers, community organizations, DSCYF staff, and Delaware family services professionals.
Intensive Advocacy Team Member
The Choice Program at UMBC
Ellicott City, MD
10.2020 - 10.2021
Advocated for youth in areas including health, education, vocational development, legal matters, and family relationships.
Partnered with program staff and community professionals to address youth and family needs, fostering a comprehensive support network.
Coordinated and facilitated engaging after-school, evening, and weekend activities for youth, enhancing their personal development through virtual and in-person programming.
Built supportive relationships with youth and families through FaceTime, Google Meet, Zoom, and in-person meetings.
Attended juvenile court hearings and provided updates regarding youth and family progress within the program.
Documented and tracked youth progress using computer-based systems, and ensuring clear communication of updates to stakeholders.
Intern
PAWS for People
Newark, DE
09.2019 - 12.2019
Collaborated with another intern on a project designed to support bilingual elementary school students.
Acquired practical skills working working with diverse populations in community-based settings.
Assisted staff with daily workplace tasks to maintain organizational efficiency.
Volunteered at organizational events to enhance community engagement and support initiatives.
Shadowed pet therapy teams during visits to various facilities.
Education
Bachelor of Arts - Psychology, Minor in Sociology
University of Delaware
Newark, DE
05-2020
Skills
Family advocacy and crisis intervention
Behavioral health support
Care coordination and resource management
Trauma-informed care
Community engagement
Staff supervision and team leadership
Time management and organization
Problem solving and conflict resolution
Active listening skills
Bilingual: English and Spanish
Computer proficiency and reliable internet access
Case documentation and data entry
Dependability and responsibility
Bilingual: English, Spanish
Dependable and Responsible
Certification
Youth Mental Health First Aid USA — National Council for Mental Wellbeing, Mandated Reporter Training — Baltimore Child Abuse Center, Individualized Education Programs (IEP) & Disability Rights Training — Disability Rights Maryland, Trauma-Informed Care Training, Supporting Survivors of Sexual Violence Training, Mandt Training — Prevention, de-escalation, and intervention strategies for potentially aggressive situations, Relias Behavioral Health Training — Including behavioral health equity, individuals living in poverty, person-centered planning, and identifying and treating anxiety disorders