Daniel Tran
Greenville,SC
Summary
Accomplished professional with a proven track record of enhancing customer satisfaction and driving sales across diverse restaurant and retail environments. Demonstrates exceptional communication skills and effective upselling techniques. Recognized for adaptability, a strong work ethic, and excellence in various roles from server to retail cashier, as well as in school projects involving business collaboration. Adept at delivering high-quality guest service and maintaining financial accuracy, consistently contributing to positive outcomes and operational success.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Southern Craft BBQ
Johnson City, TN
05.2022 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Retail Cashier
Toast Wine & Spirits
Jonesborough, TN
05.2020 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Dishwasher
Blackthorn Club
Jonesborough, TN
06.2016 - 07.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
MBA -
East Tennessee State University
Johnson City, TN05.2024
Bachelor of Science - Biology
East Tennessee State University
Johnson City, TN05.2021
Skills
- Customer Satisfaction
- Service Delivery
- Organization
- Guest service
- Exceptional communication
- Strong Work Ethic
- Adaptable and Flexible
- Financial Accuracy
- Sales Growth
Timeline
Restaurant Server
Southern Craft BBQ
05.2022 - 05.2024
Retail Cashier
Toast Wine & Spirits
05.2020 - 06.2021
Dishwasher
Blackthorn Club
06.2016 - 07.2018
MBA -
East Tennessee State University
Bachelor of Science - Biology
East Tennessee State University
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