Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Tran

GA

Summary

Dynamic operations professional with a proven track record at Teleperformance USA, excelling in customer satisfaction and team leadership. Adept at critical thinking and analytical problem-solving, I foster collaborative environments and drive high performance. Recognized for training staff effectively and enhancing service quality, I leverage strong computer skills to optimize operations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Please hire me! I won't let you down!

Overview

10
10
years of professional experience

Work History

Operations Customer Expert I

Teleperformance USA
09.2021 - Current
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Assistant Deli Manager

Kroger
09.2019 - 06.2021


  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Set schedules for 15 members of staff by planning and designating shifts and hours.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.

Assistant Manager

Subways
03.2016 - 02.2018
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Sandwich Artist

Subways
02.2015 - 03.2016
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Greeted guests, promoted specials, and took orders.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Education

No Degree - Business Accountancy

Georgia Gwinnett College
Lawrenceville, GA

High School Diploma -

Collins Hill
Suwanee, GA
05-2016

Skills

  • Flexible and adaptable
  • Computer skills
  • Analytical and critical thinking
  • Software Proficiency
  • Supervision and leadership
  • Team building
  • Microsoft Word

Timeline

Operations Customer Expert I

Teleperformance USA
09.2021 - Current

Assistant Deli Manager

Kroger
09.2019 - 06.2021

Assistant Manager

Subways
03.2016 - 02.2018

Sandwich Artist

Subways
02.2015 - 03.2016

No Degree - Business Accountancy

Georgia Gwinnett College

High School Diploma -

Collins Hill