Daniel Trinidad
Palos Heights,IL
Summary
Hardworking Mover proficient in safely and securely packing and transporting customer property. Friendly and outgoing professional with strong communication skills and collaborative nature. Delivers materials on time to maximize customer satisfaction.
Overview
7
7
years of professional experience
Work History
Mover
Dolly
Chicago, IL
06.2021 - Current
- Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Assembled furniture at the customer's new residence or business premises.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Provided customers with advice on how best to pack their belongings for safe transport.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Performed routine maintenance checks on moving equipment such as dollies, hand trucks and straps before each move.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
- Organized storage units prior to loading them into the truck or van; stacking heavier items on the bottom and lighter ones on top.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.
- Adhered to safety regulations while operating company vehicles; wearing proper safety gear when handling large pieces of furniture or equipment.
- Communicated effectively with customers regarding arrival times, estimated completion times, special requirements ; building strong relationships between clientele and employer.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
- Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Secured items in truck by strapping over protective padding.
- Followed customer instructions about placement of items and special considerations for handling.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Communicated with customers regarding moving needs and deadlines.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Provided knowledgeable, speedy service and responded promptly to 2-4 daily customer requests.
Sole Proprietor
Hustle House Movers
San Antonio, TX
09.2021 - 09.2022
- Created marketing materials such as business cards and T-shirts.
- Researched industry trends and competition to stay ahead of market changes.
- Analyzed financial statements to identify areas of improvement or potential growth opportunities.
- Provided customer service support via telephone and in-person meetings.
- Maintained inventory levels by going out and buying supplies when needed.
- Developed relationships with key businesses in the community.
- Conducted research into new products and services that could benefit the business.
- Developed a budgeting process for tracking expenses.
- Ensured all safety protocols were followed in the workplace at all times.
- Built and enhanced relationships with clients to boost revenue.
- Identified customers' individual needs by asking open-ended questions and gathering information on moving the furniture involved.
- Set pricing structures according to market analytics and emerging trends.
- Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers.
- Hired, supervised and mentored staff of 3 talented independent contractors.
- Went out on jobs and worked with staff leading by example at every move
Sales Associate
XSport Fitness
Merrifield, VA
07.2016 - 03.2021
- Provided accurate information about products, prices and services.
- Gave tour around gym.
- Sold gym memberships and personal training.
- Managed and supervised front desk staff when management left.
- Was the sales representative who closed the gym and made sure everything was in order before I left, directed fellow staff on closing procedures if needed.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
Saint Charles East
Saint Charles, IL05.2016
Skills
- Truck Loading and Unloading
- Materials Handling and Transport
- Time Management
- Problem-Solving Skills
Timeline
Sole Proprietor
Hustle House Movers
09.2021 - 09.2022
Mover
Dolly
06.2021 - Current
Sales Associate
XSport Fitness
07.2016 - 03.2021
High School Diploma -
Saint Charles East
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